Objective: Professional and dedicated individual with four years customer service skills. Seeking a full time customer service position with a growing company.

Work History:

Nov.2011- Present Hampton Inn

4301 Credit Union Dr

Anchorage, AK 99501

Responsibilities: Offering assistance to guests and provide every essential thing to create loyal and happy guests.

Performing front as well as back of house duties for the satisfaction of every guest.

Organizing, making and canceling reservation bills and offering occasional valet parking and providing bell service and delivery.

Aware of pertinent information related to each group in the hotel and when and where meetings will be held.

Responsible for knowing the every guest name and utilize it at the possible opportunity.

Providing guests fast, friendly and efficient service while managing guests on telephone as well as in front of me.

Outstanding ability to perform several tasks at once.

Assisting supervisor/managers with their tasks as well as completing essential reports.

Aug.2011-Nov.2011 Covenant Filtration

212 S. Quadrum Dr.

Oklahoma City, OK 73108

Responsibilities: Responsible for handling incoming calls and responding to queries and requests from customers

Handle the tasks of scheduling, organizing and maintaining appointments and meetings

Perform responsibilities of receiving and directing visitors to appropriate personnel and departments

Assist business executives in preparing business documents and memos as required

Handle responsibilities of receiving and distributing mails to the concerned person

Perform all other clerical and administrative tasks as required

Jan. 2009- Aug. 2011 Alaska Tags and Titles 1118 N. Muldoon Rd Suite 130 Anchorage, AK 99504

Responsibilities: Maintained files of sales, prices, payment, warranties, service contracts and other pertinent

information related to the sale or transfer of a vehicle

Handled all billing accounts, made deposits and made sure all the proper bills were in the tilt

Processed documents for state registration, renewing tags, creating new titles and giving customers new license plates

Processed bills, contracts, warranties and service contracts that must be sent to the appropriate agency, such as the Department of Motor Vehicles

Filed paperwork, sent faxes as well as took in incoming faxes, answering phones

Feb. 2006- Jan.2009 Econo Lodge and Quality Inn 4915 Spenard Rd. Anchorage, AK 99507

Responsibilities:

Dec.2004- Jan.2006 Inlet Towers

1200 L St

Anchorage, AK 99501

Responsibilities: Offering assistance to guests and provide every essential thing to create loyal and happy guests.

Performing front as well as back of house duties for the satisfaction of every guest.

Organizing, making and canceling reservation bills and offering occasional valet parking and providing bell service and delivery.

Aware of pertinent information related to each group in the hotel and when and where meetings will be held.

Responsible for knowing the every guest name and utilize it at the possible opportunity.

Providing guests fast, friendly and efficient service while managing guests on telephone as well as in front of me.

Outstanding ability to perform several tasks at once.

Assisting managers with their tasks as well as completing essential reports.

Education: Oklahoma City Community College GED 2011

References: Tammy Arthur: 907-***-**** Assistant General Manager

Koleta Fischer: 907-******** Supervisor

Ashley Eddens: 907-***-**** Manager

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