Customer Service Assistant

Tanya Diaz

**** ****** *** ***** ******* Ill, ***64

Cell 847-***-****, ********@*****.***

Profile.

Customer Service Specialist with outstanding costumer relation skills with over 12 years of experience in numerous positions such as Front Desk Receptionist, Dental Assistant/Receptionist, Senior Public Health Assistant, and Call Center Representative. Excellent costumer service skills, compassionate, friendly and also very organized . Able to talk and conduct both business and customer relationships in English and Spanish, fluent in both languages . Computer literate in multiple operating systems and numerous software applications.

Experience

Senior Public Health Assistant, Lake County Health Dept, Waukegan Ill, 60087

Dec 2008 - Aug 2011.

Assisted nurses with daily home post partum and anti-partum check ups, assisting with weight and measurements of newborn babies as well as translating for mother who did not speak English, assisting in making follow up appointments for Wic, and return baby check ups, routine daily data entry for client demographics. And nursing documentation such as patient intake assessments . Educating mothers on new born baby care as well as assisting in locating appropriate level of care for mothers in need of future care .

Dental Assistant/Front Desk Receptionist, Grand Dental Care, Waukegan Ill, 60085

May 2005 - Dec 2008

Assisting with dental exams, cleanings and oral surgical procedures as needed as well as over seeing front desk operations such as making follow up appointments, routine phone calls, accounts payable, verifying insurance information, and providing excellent patient costumer service . Assisting with sterilization, performing routine dental x-rays, and denture molds . Assisting in lab duties as well .

Customer Service Rep, Hewitt Associates,Lincolnshire Illinois, 60069

Sept 2001-May 2005

Data entry,assisting clients with starting corporate pension benefit plans such as, starting 401 k pension benefits, assisting with withdrawals as well as loan payments, answering questions regarding there pension plans as well as assisting bilingual clients with there pension and 401k needs in Spanish.

Skills

Fluent in English and Spanish, Microsoft highly proficient,type 40 wpm . Knowledge in medical office software, basic knowledge in dental office instrumentation and procedure implementation .

Education

1 year college studies, College of Lake County, Grayslake Illinois .

High school graduate, North Chicago Community High School, North Chicago Ill 60064

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