Administrative Manager

Ricky Boyles

**** ***** **** *** ***. • Houston, Texas 77054 • 310-***-**** • ***********@*****.***.

EXPERIENCE:

UPS, Houston, TX

**** – 2011

• Working with others skilled at encouraging others and developing rapport. A good team builder, bringing enthusiasm and energy into group efforts

• Able to work in shifts

• Good team player and having good interpersonal skills

• Ability to lift up 40lbs.

• Responsible for other duties as needed

PreCash, Houston, TX

2010 – 2011

Data Entry Processor

• Efficiently and accurately processed payments through several automated systems.

• Performed various customer service tasks to obtain, review and verify customer data.

• Assisted in the training of new customer service/data entry representatives and associates

• Managed some of the administrative needs/requirements of the data processing team.

• Improved the efficiency of the data processing team through the development of new procedures that significantly lessened the time to process payments.

Texas Southern University, Houston, TX

2009 – 2010

Residential Advisor /Dorm Supervisor

• Responsible for providing educational programs and paraprofessional counseling for a residence hall wing of 40 male college students.

• Developed and conducted programs on diversity, chemical abuse, personal development, relationships, security, and academic performance.

• Managed administrative tasks including room condition reports, maintenance requests, incident reports, and the room change process

• Utilized organizational and public speaking skills to create and present hall programs to educate residents about critical issues. These skills sets and the implementation of these programs allowed me to effectively enforce college policy.

Los Angeles Community College, Los Angeles, CA

2007 – 2008

Camp Counselor

• Assisted head counselor in the organization and supervision of drills and games.

• Maintained standards of performance consistent with academic and athletic expectations.

• Successfully developed and maintained positive relationships with campers by maintaining a positive attitude and utilizing my communication and customer service skills.

Occidental University, Los Angeles, CA

2007

Camp Coordinator

• Supervised counselors and students and handle conflict resolutions.

• Organized and attended parent meetings to ensure timely completion of student education plans.

• Prepared paperwork for student weekly assessments.

• Served as staff liaison for counselors and students

EDUCATION:

Bachelor’s of Arts of General Studies August 2008 - Present

Texas Southern University

Associate in Liberal Arts May 2008

Los Angeles Community College

Memberships & Affiliations

Texas Southern Men’s Basketball,

SKILLS: Proficient in MS Office, Good communication and customer service skills, Phone Etiquette, Data Entry, and Loading Trucks.

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