Customer Service Sales

NICOLE YEONG

(***) *** - ****

*****.*****@*****.***

Skills summary

• Results-oriented professional with 7+ years progressive experience in both Sales & Marketing, Communications, Negotiations, Contracts, Team Building, and Client Relationship Development.

• Executive assistant experience including documentation, letter and email correspondence, meeting minutes, scheduling travel and appointment, and calendar management

• Web user interface (UI) development in HTML, CSS, Dreamweaver, JavaScript.

• Design tools including Adobe Illustrator, Fireworks, In Design, Photoshop

• Viral marketing via social media via Facebook, MySpace

• E-Commerce tools including Ebay, Amazon and Craigslist

• Microsoft Word, Excel, PowerPoint, QuickBooks, Auctiva, Paypal

• Financial analysis, budget preparation and management and competitor analysis

• Chinese languages and content localization for English to Cantonese, Mandarin

Professional Experience:

Service Account Executive, American Bio-Clinical Laboratories, Downtown LA, CA (2009 – Present)

• Maintaining good client service relationship to meet and exceed monthly sales goals.

• Sourcing new prospective clients to expand business market.

• Interface with all management levels to meet sales objectives and ensure overall smooth service operation within the organization.

• Marketing activities including promotions, market and product research, meeting coordination and contracting.

• CRM with Aspyra for marketing support

• Website updates and maintenance

• Design promotion materials – flyers, brochures, pamphlets, and banners.

Flight Attendant, Cathay Pacific Airways, Los Angeles, CA (2008 – 2009)

• Responsible for on board passengers’ safety throughout the flight journey.

• Assisted in passengers’ needs during the flight with in-flight services such as meal service, entertainment guidance, tour information, and in-flight shopping.

• Public relations to ensure passengers loyalty.

Marketing Coordinator, Ansen Enterprise, Torrance, CA (2007 – 2008)

• Online merchandising and marketing including listings, inventory, customer service, logistics

• Accounting responsibilities included monthly sales and inventory reports.

Marketing Coordinator, TomaxUSA, City of Industry, CA (2005 – 2006)

• Custom production design, product research and marketing activities.

• CRM with NetSuite application.

• Liaison between local customers and manufacturers in China and Hong Kong about product sourcing and information, pricing, ETA / ETD.

• Facilitated in-depth understanding of consumer behavior leveraging training in human psychology through market research, focus groups and product evaluations.

Business Development Officer, Salient Intelligence, Malaysia & Singapore (2001 – 2004)

• Sales and marketing for diverse clientele services including tradeshows management, recruitment, staffing and sales team training

• General office administration (minutes and sales reports preparation and payroll.)

• Developed and managed customer loyalty programs to identify and reward repeat customers.

Education and Training:

• Degree in Business Administration major in Marketing (GPA 3.5) from UC Irvine, 2001

• Certificate in Web Design from California State University Dominguez Hills, 2008

• Sales and management training at Salient Intelligence, 2001

• Customer service and safety training at Cathay Pacific Airways, 2008

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