Customer Service Technician

Paul Errante

**Cardinal lane

Winchendon MA *****

978-***-**** ******@*****.***

Professional Experience

Best Buy

Bellingham, MA

Electronic in home Technician. 12/09-Present.

.Repair of customers televisions in the customers home.

.Troubleshoot to board level and component level repair.

.Order parts and set up a reschedule date of return.

.Provide direct customer service within the customers home.

.Complete all calls/Route sheet and time card for each day.

.Keep work truck organized and clean.

.Attend on line training and meetings when needed.

Bose Corp

Framingham, MA

Audio Bench Technician. 05/07-12/09

.Diagnosis and repair of home audio amplifiers, receivers and speakers.

.Mechanical and electrical repairs, including component level repair and soldering.

Rent A Center

Franklin MA.

Audio/Video Bench Technician. 10/06-04/07

.Diagnosis and repair of home audio and televisions.

.Troubleshoot down to component level, unsolder and resolder components as needed.

Tweeter Home Entertainment Group

Canton, MA

.Service Manager-Audio Division

.Insure the highest level of customer service be provided to each customer.

.Supervision of training and direction of up to 11 audio technicians, 3 parts personnel and 2 logistics associates.

.Oversee the flow of 1800-2500 units per month

.Monitor technician productivity

.Compile yearly shop budget

.Analyze monthly Profit and loss statements

.Improve shop profitability and work environment by counseling and guiding personnel

Lead Audio Technician-Tweeter 02/94-11/95

.Supervision of 7 audio technicians

.Oversee quality of speed of repairs

.Establishment and maintenance of communication with store and service management

Audio Technician-Tweeter 07/83-02/94

.Diagnosis and repair of home audio amplifiers, turntables, cassette decks and receivers

.Mechanical and electrical repairs, including component level repair and soldering

.Provide direct customer service

Education

.Newton Technical School for electronics-graduate

.MIT- completed multiple classes in digital and analog technology for career advancement

Training and Certifications

.On line and in house training with Sharp, LG, Samsung,, Panasonic, Sony, Yamaha, Bang and Ofusen and Mitsubishi Electronics

Awards and Recognition

.Bose Presidents Award for outstanding troubleshooting, repair and for the development of the Hard Drive .Procedure

References Available upon Request

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