RESUME

Girish Gulati

T-**** Raja Park, Rani Bagh

New Delhi 110034

Mobile No. – 099********

E-Mail: o6abnr@r.postjobfree.com

Career Objective:

Seeking assignments as Delivery Head / IT HEAD with a reputed organization in IT Sector. A position in a result oriented company that seeks a smart-working and career conscious person where acquired skills and education will be utilized toward continued improvement and advancement.

Experience Profile

Eleven (11) and half years of experience in Computer Industry, Networking Administration, IT Infrastructure Management, Project Management and Systems Services.

Professional Qualification

Bachelor of Computer Application from Shikim Malipal University.

One and half year Diploma in Computer Hardware & Networking from ET&T institute.

Pursuing MBA – IT from Shikim Malipal University.

Certifications:

Microsoft Certified Professional (MCP)

Managing and Maintaining a Microsoft®

Windows Server 2003 Environment.

Additional Qualification

Six Month Advance Diploma in Computer Applications.

CAREER HIGHLIGHTS

Since June'08 BAF India Pvt. Ltd as Head – IT Department

Feb'2006 to May'2008 Calleo Distribution Technologies as Assistant Manager Systems

Dec'2002 to Feb'2006 Amadeus India Pvt. Ltd as Sr. Customer Support Engineer

Oct'2000 to Dec'2002 Login 2000 (HP Compaq Authorized Dealer) as Sr. Customer Support Executive,

Jan'1998 to Oct'2000 Eminent Computer Pvt. Ltd as Hardware and Network Engineer.

Presently working with Bussan Auto Finance India Pvt. Ltd. (BAF) as Head – IT Department

BAF is the leading auto finance company registered with RBI as NBFC and exclusively finances Yamaha products in India. BAF is promoted by three leading Companies of the world viz. Mitsui & Co. Ltd, Japan, Yamaha Motor, Japan and Axis Bank Limited, India.

BAF is largely promoted by Mitsui & Co., Japan which has worldwide presence. I am looking after all IT Infrastructure Management, FinnOne ERP Application Support, New Project Management and IT System Services etc.

Role & Responsibilities

• Budgeting, Approvals & Sanctioning of IT Hardware Upgrades

• Procurements of all the IT related items.

• System Administration which includes Windows 2003 Server, Active Directory Administration, Windows NT Administration, VPN Connectivity Siemens Exchange Uptimes & Troubleshooting for Office Intercom.

• Asset Inventory Management and tracking of all hardware and software in Depots & Regional Office.

• Managing Vendors including HP, IBM, Bharti & Reliance.

• User Support on PC’s, Laptops, U.P.S, Printers, and E-Mails.

• Setting up of Infrastructure, E-Mail and Internet Connectivity when a new depot comes into operation or is shifted.

• Ensuring latest Antivirus & DAT’s are updated on Desktops, Laptops & Servers

• Installation, Configuration & Troubleshooting of MS-Office, MS-Outlook, Outlook Express, MS Visio, MS Project.

• System Administration which includes 10 Servers

• Managing Active Directory across HQ and Regional Offices

Application and OS Management

• Support FinnOne Application and Masters (Oracle Based Application)

• OS installation and up-gradation on the desktops

• Security management like Anti Virus installation/up-gradation activities

• General application and other software installation and up-gradation

• Backup/Restoration of critical data

• OS and other application’s troubleshooting

• Troubleshooting issues related to Printers

Messaging Infrastructure at the Desktop end

• Installing and managing Mail server ( Mail Serv Linux Based software)

• Installing and managing messaging clients like MS-Outlook on workstations

• Configuring PST

• Training/educating users on the use of Email-Client (MS-Outlook)

• E-Mail Troubleshooting

LAN Management

• Handling problems related to LAN cabling

• General troubleshooting of I/O and mounting cords

• Escalating unresolved cabling issues to respective vendors

While performing all the above activities I am also responsible for:

• Ensuring Call closure within SLA

• Communicate with Helpdesk for call handling and closure

• Inform the user in case of delay

• In case of any issues, a Call is escalated to Sys-Admin for proper action

• Communicate between team-members for knowledge transfer

Vendor Management

• Maintaining database of vendors providing IT related supplies and services to BAF INDIA

• Monitoring AMC/warranty/support terms

• Vendor co-ordination and escalation of calls and support issues

• Working out preventive maintenance schedules

• Management of IT related hardware/software maintenance contracts

Asset Management

• Creating hardware asset database which includes information like configuration details, serial number, asset code, warranty, AMC, installation details, etc.

• Asset Coding of IT related items

• Keeping track of all of IT purchases during the contract period

• Software license management

• Keeping track of all the movements of IT related items within the site

Consumable Management

• Managing the IT consumables used at BAF INDIA

• Projecting the consumable (like printer-Tonners and cartridge) need for the month

• Triggering the purchase process whenever the stock-level of consumables reaches the threshold

• Keeping track of consumable usage

Stores Management

• Managing the inventory lying in stores

• Issuing spares from stores and keeping track of them

MIS Reports

• Creating reports like Asset Audit Report, Warranty Details, Consumable Usage and License Inventory Report

Personal Information:

Marital Status : Married

Date of Birth : 5th November 1977.

Father’s Name : Sh. Ashok Gulati.

Passport : Yes & valid up to 2013

Address : T-3662, Raja Park, Rani Bagh, Delhi-110034.

Contact Number : 099********

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