Customer Service Manager
Resume:
Broderick A. Cook, II
CAMPUS:
Cincinnati, Ohio 45221
******@*****.**.***
PERMANENT:
Columbus, Ohio 43204
****.******@*****.***
SUMMARY: • Communications/Marketing internships with Capitol Records and PepsiCo.
• Honors graduate with Bachelor’s of Arts in Communications.
• 4+ years of experience in interpersonal and media communication.
EDUCATION: Juris Doctorate/Master’s of Business Administration
The Ohio State University, Fisher College of Business, Moritz College of Law, Columbus, Ohio
Expected graduation in December 2014
Bachelor of Arts in Communications, June 2010
University of Cincinnati, Cincinnati, OH
Honors Graduate with a GPA of 3.3 on a 4.0 scale
Certification in Public Relations
Courses taken included:
Effective Public Speaking Rhetorical Theory
Interpersonal Communications Public Relations
Intercultural Communications Communication Theory
Diversity & Culture Social & Ethical Issues
EXPERIENCE: eCommerce Marketing Manager, July 2011 to November 2011
Concord Hospitality Enterprises, Columbus, Ohio
• Supervised and maintained the websites for 82 Concord Hospitality Hotels.
• Assisted in the driving of sales through hotel packages for 82 hotels.
• Youngest marketing manager ever hired to the Concord Corporate Sales Team.
Front Office Supervisor, March 2011 to July 2011
Cleveland Airport Marriott, Cleveland, Ohio
• Provided supervision over entire front office staff of 20 that includes the front desk, drivers and phone operations departments.
• Assisted guests with check-in while providing an example of exceptional customer service to associates.
• Provided training and guidance to new and tenured associates on hotel procedure and expectation.
Front Desk Associate, November 2009 to March 2011
Springhill Suites & Towneplace Suites by Marriott, Gahanna, Ohio
• Assisted guests with check-in while providing exceptional customer service.
• Assisted in the training of new associates on hotel procedures.
• Honored as “Superstar of the Quarter” for Jan.-Mar. 2010 for providing outstanding customer service.
• Contributed in other areas of the hotel such as A.M. and P.M. Front desk, shuttle, laundry, night audit, housekeeping, housekeeper inspection and maintenance at both Springhill and Towneplace facilities.
College Representative, December 2008 to August 2009
Pepsi Co./ AMP Energy Drink, Cincinnati, Ohio
• Facilitated and hosted events on and around campus to promote new products from AMP Energy Drink.
• Reported the events monthly to headquarters in Denver, Colorado where written pieces and pictures were featured on the official AMP Energy Drink website and on the official AMP Energy Drink facebook blog.
Campus Promotions Representative, August 2007 to July 2009
Capitol Records, New York City, New York
• Facilitated and hosted events on and around campus to promote new artists from Capitol Records.
• Responsible for the campus hosting Capitol Records recording artists J. Holiday, Avant and MIMS during various campus events.
Reported on events monthly to headquarters in New York City, New York that included video and recorded interviews, pictures, student album reviews and student comment cards.
On-Air Radio Disc Jockey, September 2007 to May 2009
BearCast Student Radio, University of Cincinnati, Cincinnati, Ohio
• Co-wrote, co-hosted and co-produced a weekly interactive variety show for an extensive college internet radio audience.
Student Assistant, April 2006 to July 2008
Sports Information Center, University of Cincinnati, Cincinnati, Ohio
• Written contributions to UC sporting publications, including three cover stories for “Bearcats Kickoff”
• Assisted in the coverage of various UC sporting news and events.
ACTIVITIES: • Founding Member, Collegiate 100, University of Cincinnati Chapter, 2007
Treasurer, Future Black Law Students of America, University of Cincinnati, 2007-2008
Community Relations Coordinator, United Black Students Association, University of Cincinnati, 2008
National Society of Collegiate Scholars, University of Cincinnati, 2004-2006
Alpha Phi Alpha Fraternity, Incorporated.
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