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Customer Service Training

Location:
Atlanta, GA, 30313
Posted:
August 21, 2012

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Resume:

Sonja M. Williams

*** ****** **

Atlanta, GA ****3

773-***-****

o65yo7@r.postjobfree.com

OBJECTIVE

To secure a challenging position within Social Services industry where I can demonstrate my leadership, educational and software skills.

EXPERIENCE

DEPARTMENT OF HUMAN SERVICE: CHGO, IL

Department of Human Service caseworker manager

December 2007-May 2011

Managed professional staff of 10 to ensure timely delivery of services and benefits

Handled customer/clients complaints and mediated problems between staff

Conducted weekly/monthly meetings to keep staff informed of updated policy changes

Directed staff in developing their skills

Determined unit goals according to agency standards

Regulated workloads ensure maxima efficiency

Promoted awareness of community programs

Department of human service caseworker

August 1998-December 2007

Managed various public assistance caseloads

Communicated detailed information during interviewing process

Counseled customers/clients in conflict resolutions

Administered referrals to customer/clients

Established job clubs, resume/application/interviewing skills training

Trained new employees

Audited intake case records

BOBBY E WRIGHT COMMUNITY MENTAL HEALTH CENTER: CHGO, IL

Accountant 1

January 1997- August 1998

Recorded data to various accounts G/L, G/J, A/P and A/R

Created monthly bank reconciliations, financial reports and rent analysis

Prepared and posted all check deposits

Closed out books on monthly basis

CONTINUOUS QUALITY IMPROVEMENT AUDITOR (CQI)

March 1995 - August 1997

Analyzed statistical data/ reviewed billing stats

Verified and interpreted data on patients services

Coordinated a plan correction of rejected data

Maintained spreadsheet to monitor performance

EDUCATION

DEVRY INSTITUTE OF TECHNOLOGY; CHGO, IL

BACHELOR OF SCIENCE IN BUSINESS OPERATIONS

Department of Human Services Trainings

Customer Service Training

(2011)

Sensitivity Training

(2011)

Ethics Training

(2011)

Salvation Army Training/Courses

Sexual Abuse Risk Management Training

(2012)

Finance Course

(2012)

Professional Development Course

(2012)



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