Customer Service Training
Resume:
Sonja M. Williams
Atlanta, GA ****3
************@*****.***
OBJECTIVE
To secure a challenging position within Social Services industry where I can demonstrate my leadership, educational and software skills.
EXPERIENCE
DEPARTMENT OF HUMAN SERVICE: CHGO, IL
Department of Human Service caseworker manager
December 2007-May 2011
Managed professional staff of 10 to ensure timely delivery of services and benefits
Handled customer/clients complaints and mediated problems between staff
Conducted weekly/monthly meetings to keep staff informed of updated policy changes
Directed staff in developing their skills
Determined unit goals according to agency standards
Regulated workloads ensure maxima efficiency
Promoted awareness of community programs
Department of human service caseworker
August 1998-December 2007
Managed various public assistance caseloads
Communicated detailed information during interviewing process
Counseled customers/clients in conflict resolutions
Administered referrals to customer/clients
Established job clubs, resume/application/interviewing skills training
Trained new employees
Audited intake case records
BOBBY E WRIGHT COMMUNITY MENTAL HEALTH CENTER: CHGO, IL
Accountant 1
January 1997- August 1998
Recorded data to various accounts G/L, G/J, A/P and A/R
Created monthly bank reconciliations, financial reports and rent analysis
Prepared and posted all check deposits
Closed out books on monthly basis
CONTINUOUS QUALITY IMPROVEMENT AUDITOR (CQI)
March 1995 - August 1997
Analyzed statistical data/ reviewed billing stats
Verified and interpreted data on patients services
Coordinated a plan correction of rejected data
Maintained spreadsheet to monitor performance
EDUCATION
DEVRY INSTITUTE OF TECHNOLOGY; CHGO, IL
BACHELOR OF SCIENCE IN BUSINESS OPERATIONS
Department of Human Services Trainings
Customer Service Training
(2011)
Sensitivity Training
(2011)
Ethics Training
(2011)
Salvation Army Training/Courses
Sexual Abuse Risk Management Training
(2012)
Finance Course
(2012)
Professional Development Course
(2012)
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