Customer Service Sales
Resume:
JESSICA CATTOLICA
Manteca, CA. *****
o65rxb@r.postjobfree.com
SKILLS
• 56 WPM, 12000 KPH
• Call Center, Inbound/Outbound/Dialer Calls
• HMO and Auto Insurance Customer Service
• Strong Customer Service background
EDUCATION
East Union High School – Diploma
WORK EXPERIENCE
12/2009-Present Stanislaus Food Products
• Customer Service Specialist
We Care Team
Called restauranturs to thank them
Updated information and sent out marketing material
Made sure every customer was satisfied
Filled out customer complaints
07/01/09-10/2009 In Shape Health Corporate
• Member Services, Rep for 3 clubs, assisted members with billing, complaints, and issues.
10/2008-06/30/09 Anchor Construction
Phones, Filing, Fax, Data Entry , and basic office duties. Passed out information for new leads.
09/2006 – 09/2008 Caregiver
I took care of an ill grandparent.
12/2005 - 09/2006 Kaiser Permanente
Call Center Rep
Customer Service, Up selling and cross selling of additional services, Data entry
06/2002 - 07/2005 California State Automobile Association
Customer Service Representative I
Customer Service, New business revenue, Up selling / Cross selling additional services, Updated current member accounts
09/2003 promoted to CSR II
Moved to the Save A Member Department, Retained membership, Emergency Road Side Reports, Billed for ERS service calls on closed accounts, Advised members of all discounts and benefits, outbound calls on dialer. Cold calls and warm calls. Outbound calls for retention.
02/2004 cross trained to a Insurance CSR I
Policy inquiries, Billing inquiries, Customer Payments, Vehicle additions and removals, Changed and monitored policy limits
10/2000 - 10/2001 KR Anderson
Customer Service / Inside Sales Rep
Managed two sales territories, Order entry, Customer Service, Expedited Reports, Meeting quotas
10/1999 - 10/2000 Bryte Technologies
Receptionist
Answered multi-line phones, Greeted customers,
Arranged all company binders and pamphlet,
Office supply orders, Faxes/Filing, Arrange meetings
06/1997 - 7/1999 Speedee Oil Change and Tune Up
Cashier/Office manager
Payroll, Register transactions, Customer write up on all car repair, Managed all corporate fleet accounts, Opened and closed shop
REFERENCES
References available upon request
Contact this candidate