Customer Service Human Resource

Lisa D. Thurman

**** ***** **** ***** ******, TN 37049 USA

Home Phone 615-***-**** or Cell Phone 270-***-****

OBJECTIVE

I’m presently seeking employment in the Manufacturing Industry. I feel I would be an asset to your company and look forward to being the newest member of your team.

QUALIFICATIONS

I am a motivated self-starter and have good problem solving skills. I’m loyal, hard working and dependable. My bubbly personality and ability to work well with others is one of my greatest attributes. This enables me to successfully deal with all types of situations and people on various levels, I am flexible and used to multi-tasking.

WORK HISTORY

July 2007 to Present-Human Resource Manager-J-Dak, Inc.

Responsible for all Human Resource Activities. Enforce company policies and procedures, conduct interviews, process employment applications, back ground checks, pre-employment drug screenings, orientation for new employees , plan plant wide meeting and company events. Handle all company benefits: Medical, Dental, Vision, Life Insurances and Medical and Personal leave of absence (FMLA, ADA) etc. Handle W/C claims, start to finish. Assist Supervisors with Disciplinary issues with employees. Track employee ‘s vacation and sick time. Handle all employee’s issues/problems in a timely manner. Process weekly payroll for hourly and salaried employees. Handle other administrative duties and work closely with the Safety Committee to make sure we comply with the OSHA Rules and Regulations.

February 2005 to Human Resource Asst.-Delight Products

July 2007 Process employment applications, conduct interviews, back ground checks, pre-employment drug testing , orientation and plant-wide meetings and events. I’m also responsible for company benefits, open enrollment, Leave of Absence, Disciplinary Action tracking report, track employees’ vacation and sick time. I handle all employees’ issues/problems and other administrative duties. I’m also a member of the Safety Committee and the Events Committee.

October 2004 to Recruiter- Transport Industries

February 2005 Recruited Company Drivers and Owner-Operators. This was a temporary job, just for a couple months. I was responsible for answering the telephone, processing driver applications, back-ground checks, pre-employment drug testing, scheduling DOT physicals, licensing trucks and filling out lease agreements. I also, handled other administrative duties.

August 1997 to Safety/Human Resource Director-Bowling Green Freight , Inc.

August 2004 Recruiting, accepted driver applications, conducted interviews, drug testing (pre-employment, post accident and random) process driver applications (verify past employment, pull MVR’s, schedule DOT physicals) hiring/firing drivers, lease agreements, annual reviews, handle safety issues, conduct Safety meetings, administer accident procedures all in compliance with company and DOT rules. I also handled company benefits, process driver logs, followed procedures and took disciplinary action if necessary. Handle driver questions/problems, customer service calls, complaints, and other administrative duties.

April 1988 to Receptionist, Insurance Clerk-Pathak & Pathak M.D.

August 1997 Answering phones, schedule appointments, posting daily charges and balancing. Making new patient’s charts, enroll new patients information in the computer, file insurance, complete disability forms and follow up on insurance claims. Verify insurance coverage, obtain precepts for surgery patients and collections. Performed urinalysis and pregnancy test, took blood pressures and assisted with exams and minor surgical procedures.

February 1987 to Receptionist, Small Animal Tech (part-time)-Russellville Animal Clinic

February 1994 Reception duties, assisted clients, assisted vet with exams and surgical procedures.

April 1987 to Administrative Assistant,-Safety Service Company

April 1988 General office duties, switchboard, ten-key, CRT and computer operations.

EDUCATION

High School Diploma, Glencliff High School

Graduated in top ten percent of class

INTERESTS & ACTIVITIES

Baking, farming, fishing, sports and being outdoors. I also enjoy visiting/helping elderly.

• SKILLS AND STRENGTHS

• Dependable

• Strong communication skills

• Self-starter, need little or no supervision

• Enjoy working with people

• Will look for the best way to do the job and do it right

• Microsoft Word/Excel, Power Point

• Log Scan

• DAC

• Maddox System

• ADP Payroll System

• ADP HR System

REFERENCES:

Mary Tucker, Delight Products, 615-***-****

Celia Bellar, 615-***-****

Martha Maynard, J-Dak,Inc. 615-***-**** or 210-2050

Dan Dorris, 615-***-**** or 615-***-****

Contact this candidate