Office Insurance License
Resume:
Veronica Bucio
Houston, TX 77084
******@*****.***
EDUCATION
BA, Liberal Arts & Science, Political Science, 2004
De Paul University, Chicago IL
LANGUAGE SKILLS
English, Spanish (write & speak fluently)
WORK SKILLS
Microsoft Word, Excel, Power Point & Outlook
Data Entry/Coding
Phone Etiquette
Administrative/Clerical
Office Support/Office Management
Internet & Phone Applications
Loan Origination
Underwriting
Rate & Term Disclosures
Scheduling
Loan Signings
Reports/Purchasing
Printing/Copying/Faxing
Cash Handling/Dual Custody
Business Closing
Reception/Front
Desk/
Intake/File Management
Type 60+WPM
Call Center
Income & Credit Analysis
Project Coordination
1:1 Counseling
Gift Maker Pro, Sieble, AIMS, N-Step & Calyx 7.2
PROFESSIONAL EXPERIENCE
Member Relationship Officer
Pacific NW Federal Credit Union, Bonneville Power Administration Branch, Portland OR
Feb 2010- Oct 2011
Inform, educate and serve existing and new members in person, online and by phone.
Establish new memberships, cross sell financial products and support cash department with dual custody responsibilities.
Originate mortgage and consumer loans, collect documentation, review applications, analyze credit and calculate income, decision applications, make recommendations, deliver loan decisions, negotiate loan terms, disclose loan APR and final terms, draw loan documents, process signings, and fund approved loans within my board approved authority.
Prepare correspondence, problem solve and provide excellent member service at all times.
Loan Consultant
Portland Housing Center, Portland OR
Dec 2008- Feb 2010
Educate clients about new mortgage loans, refinancing and accessing financial resources.
Sell Oregon Bond, Oregon VA, Conventional, FHA, MAP, FHLB, and PDC loans.
Originate mortgage loans, promote state and government grants and take applications for the Oregon Individual Development Savings Accounts (state IDA).
Prepare materials, deliver 1:1 and group presentations, do community outreach, TV commercials, radio and newspaper interviews.
Collect data, enter data, produce monthly reports, and measure outcomes.
Senior Home Buying Specialist
Portland Housing Center, Portland OR
July 2006-December 2008- (promoted to Loan Consultant)
Provide over 600 appointments yearly of 1:1 first time homebuyer counseling, follow up and education.
Promote PHC Services through outreach in the media, community meetings and home buying fairs.
Represent PHC in productions with UNIVISION, KBOO, The Oregonian, PDC Operation HOME, El Centinela, The Latino Home Initiative and the Portland Tribune.
Process data entries, analyze data, generate ideas, and report to management.
Intern
Office of County Commissioner, Portland OR
Jun 2006-Jul 2006
Coordinate donor and interpreting service projects for Portland project Homeless Families Connect – a City & County Housing Initiative.
Staffer
Office of City Commissioner, Portland OR
Jan 2006-Jun 2006
Represent the city commissioner’s office at community meetings & public events.
Meet with community organizations, gather information, and relay information to the city commissioner.
Prepare correspondence on behalf of the commissioner’s office, and helped citizens with problem resolution.
Commissioner appointed liaison to the Portland Small Business Advisory Council.
Account Administrator
Newark In One, Chicago IL
Jan 2004-Nov 2005
Validate, approve, create and activate new accounts.
Validate user credentials, code accountsfor proper pricing, sale terms and state sales tax.
Activate approved credit lines.
Law Clerk
Magnani & Buck Ltd. Firm, Chicago IL
Sept 2003-Nov 2003
File claims, subpoenas, and case documents with the Circuit Court of Cook County.
Gather research materials from library, federal, city and county court dockets.
Manage storage of case files, process mail, stack new case documents and make file copies.
Finance Department Clerk
Community Health, Chicago IL
Dec 2000-Nov 2002
Coordinate board, staff, annual gala and fundraiser meetings and events.
Prepare meeting documents and correspondence and confirm meeting attendance by phone.
Acknowledge donations, code receipts, enter data, generate reports.
Manage office, process purchasing, calculate and call in payroll, track account receivables and accounts payable data, reconcile bank accounts, generate and mail invoices, translate medical forms and print monthly newsletter.
CERTIFICATIONS, EXAMINATIONS, REGISTRATIONS & LICENSES
Neighbor Works America, Mortgage Lending Certification, March 23, 2009
Neighbor Works America, Home Buyer Education Certification, January 12, 2007
State of Oregon, Credit Life & Disability Insurance License, Expires 2013
Nationwide Mortgage Licensing & Registry, Registered Loan Originator, NMLS ID 655532
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