At Home Typists

Randa Street

*** ***** *** **

Concord, NC *****

Qualifications

AR resolution including Medicaid/Medicare, HMO/PPO, Blue Shield/Blue Cross insurance plans - 6 years

Customer Service - 6 years

Self Starter and Multitask abilities

Supervisory Training and experience

Relevant Experience

2007 - 2008 Ecare Customer Service Rep Connextions

Utilized web-based tools to answer customer questions regarding services offered, billing and worked to resolve complaints.

2001 - 2007 Account Analyst Health Administrative Partners

Process outstanding A/R for Medicare/Medicaid, PPO/HMO, Commercial and Blue Shield and Blue Cross claims. Correct errors in registration and coding (ICD-9 and HCPCS). Resolve Medical Necessity issues. Locate and resolve Practice wide concerns which may hinder payment of provider services. Completed provider applications and updates for credentialing with Medicare/Medicaid, PPO/HMO, Blue Cross/ Blue Shield and Commercial carriers. Utilized IDX billing system.

Completed LMA Supervisory Training Program. Specialties: Radiology, Radiation Oncology

1997 - 1999 Traffic/Production Manager Lally McFarland & Pantello/PeerMed

Oversight of daily progress of project work flow (up to 140).

Internal and external point of contact for Medical Conference meeting materials ( proofreaders, printers, artists [markups}, etc.

1995 - 1996 Support Service Coordinator Promesa, Inc

Assisted in establishing structures for the department handling Communication and Purchasing for Rehabilitation Facility (Inpatient and support services buildings [7])

Internal and external point of contact for contract bids, equipment maintenance, transportation, meal and mail delivery

Minor equipment repair.

1994 - 1995 Program Secretary/Community Follow-up Worker Salvation Army/Bronx Center for Families

Prepared monthly Medicaid billing. External point of contact for vendors, with minor equipment repair

Oversight of inventory, Petty cash and Food voucher distribution.

1991 - 1994 Document Analyst Ernst & Young

Quality Evaluation of work from newly trained employees (up to 18). Distributed case materials and generated progress reports

Summarized and emphasized important phrases in Trial transcripts and Depositions.

1984 - 1990 Customer Service Representative Chemical Bank (acquired by Chase Manhattan)

Analyzed and/or resolved Consumer account inquiries

Other Experience

LMA Supervisory Training (Health Administrative Partners)

Microsoft Access/Word/Excel/PowerPoint; Adobe

Sales Training (Chemical Bank)

Apple Macintosh

Education

1981 High School Diploma

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