Shelby Washington **** Boas St.

Harrisburg, Pa. *7103

717-***-****

Profile

- Self motivated achiever offering good communication skills.

- Honest., hard working, service oriented to contribute to your team, while providing excellent service.

- One who pays attention to details, and will add to your team.

Skills

MS Word XP, Excel, Access, Power Point

Experience

Delta Dental/Capital BlueCross Mechanicsburg/Harrisburg, Pa. 2010-2011

Temp Positions:

Call Center/ Credentialing Specialist I

- Received outbound calls from physicians

- Screen, view, develop, prepared Medicare applications

- Processed Dental applications for BlueCross.

Highmark BlueShield Camp Hill, Pa. 2008-2010

Credentialing Specialist I

- Make Inbound/outbound calls.

- Screen, view, develope, and finalize Medicare applications.

- Sort applications/load dcn's in inventory system.

National Recovery Agency Harrisburg, Pa. 2007

Collection Agency

- Dialer making outbound calls to Debtors

- Debt Collector

PHEAA/AES (American Education Services) - Harrisburg, Pa. 2006 to 2007

Consolidation and G.P.S-Call Center

- Logged Loan Verification Certificates on computer system

- Called Lenders/Guarantors for follow ups on borrowers accounts

- Consolidated various loans

- Handled calls from borrowers/students

- Mailed Applications, Deferment/Forbearance Forms

- Faxed summary of accounts, credit reference letters, estimated installment letters

Colonial Park Care Center Harrisburg, Pa. 2005

Dietary Department/ Part-time

- Set up trays and prepared beverages, ran dishwasher

- Transported cart to various floors.

Andrea’s Beauty Works/ Hair Designs Plus Harrisburg, Pa. 2001 to 2004

Hair Stylist/ Receptionist/ Full-time

- Answer phones and managed schedules up to 7 stylists.

- Braided Clients hair

- Answer customer questions regarding services, products, pricing and appointments.

- Promote diverse product lines using effective cross-selling techniques.

- Set up displays and restock displays as necessary.

EDUCATION

Harrisburg Area Community College Harrisburg, Pa. Fall 2003 to Spring 2008

Major: General Studies

Central Dauphin East High School Harrisburg, Pa. 2003

Diploma

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