Engineer Technician
Resume:
Kevin Franklin
Lewisville, Texas 75067
*********@*****.***
Work Experience:
Network Engineer II at Denton ISD, Denton, TX, March 2010 - Present
• Responsible for maintaining the districts networking problems.
• Provide support for Cisco network equipment and IOS environment ( 6509’s, 6513, 4507, 4948’s, 3700 Multilayer Director Switches).
• Installing, configuring, and upgrading Cisco devices.
• Resolve and update trouble tickets using HEAT Ticketing System.
• Monitoring the network environment using Ipswitch WhatsUp Gold software.
• Troubleshoot fiber and copper patches using industry standard tools.
• Support wireless LWAPP data network environment.
Data Center Technician at Cisco Systems, Richardson, TX, September 2009 – March 2010
• Rack-stack of network gear -mainly Cisco (Nexus, 6509’s, 4948’s, Multilayer Director Switches).
• Patching copper and fiber inter-connects.
• Troubleshoot fiber and copper patches using industry standard tools.
• Maintaining proper documentation of any installations in the Data Center.
• Alliance case management.
• Manage cases requesting server installs.
• Generate cases when electrical/network cabling infrastructure is needed.
• Develop patching plan to provide connectivity between servers and switches.
• Support vendor equipment installs.
Deployment Technician at Hewlett-Packard, Carrollton, TX, March 2007- March 2008, January-Sept.2009
• Responsible for staging and imaging a variety of HP products for production projects, including PC’s and Laptops.
• Oversee the deployment of various production projects.
• Troubleshooting hardware and software issues.
• Maintain inventory for various projects.
Server Build Engineer at Softlayer Technologies, Dallas, TX, March 2008 - Dec. 2008
• Rack, build, cable, configure, and provision Intel and AMD servers.
• Rack, cable, and deploy Cisco Layer 2 networking equipment.
• Troubleshoot and test the quality of server hardware and software.
• Professionally resolve hardware issues via trouble ticket and phone.
Education:
ITT Technical Institute, Richardson, TX
Associate of Applied Science Information Technology – Computer Networking Systems – March 2008
• GPA – 3.67/4.00.
• Highest Honors for Academic Achievement.
• Perfect Attendance Award.
Additional Related Skills:
• Currently studying for CCNA Certification.
• 4+ Year Experience in LAN/WAN.
• Extensive Experience with Hardware Integration.
• Proficient in Windows 98, Windows 2000, Windows XP, Windows Vista, and Windows 7
• Proficient in Microsoft Office Suite.
• Working Knowledge of Apple OS and computers.
• PC troubleshooting/repair experience.
Contact this candidate