Application

GABRIELA MIHAELA ALVAREZ DIAZ

Alex. Ioan Cuza Street, no. 39, Onesti, Bacau, 5450, Romania

Tel: 004*-***-***-***

Mobile: 004*-***-***-***

Email: **********@*******.***

PROFILE

An active and committed professional, with wide expertise gain within the Cruise Industry, as an employee I’m task oriented team player, which is honest, reliable and professional. My skills in working with guests and hands on experience are strong, as a result of my work experience, both with private companies, interpersonal and organizational is my strength. Capable to work under pressure and adverse conditions.

KEY SKILLS

General Skills:

Wide experience on customer services as Assistant Waitress and Dispatcher.

Good communication and ‘people skills’.

Ability to work as part of a team.

An approachable, polite and helpful manner.

Confidence and tact for dealing with demanding customers.

Knowledge of wine (service and recommendation).

Knowledge of the all operation of Housekeeping Department.

Operational Management:

Maintaining excellence in customer care.

Allocating resources, both human and material to maximize performance and efficiency.

Financial Management:

Payroll Management.

Handling cash and charging transactions.

Maintain and balance cash float assigned.

Good analytical skills with an eye for details.

Strong mathematical mind.

Personnel Management:

Implementing and delivering in-house training.

Taking part of the weekly committee of the Hotel Department meeting.

Communication:

Good communication and interpersonal skills.

Active member of the crew welfare committee.

CAREER HYSTORY

STARBOARD CRUISE SERVICES, MIAMI, FLORIDA, USA

Costa Concordia Cruise Ship

March 2007 – June 2008

Position: SALES ATTENDANT

Achievements:

Performs any combination of following duties to provide customer service in self-service store: Aids customers in locating merchandise. Answers questions from and provides information to customer about merchandise for sale. Obtains merchandise from stockroom when merchandise is not on floor. Arranges stock on shelves or racks in sales area. Directs or escorts customer to fitting or dressing rooms or to cashier. Keeps merchandise in order. Marks or tickets merchandise. Inventories stock.

COM. Comp. Krovmer Ltd., Onesti, Romania

October 2005 – December 2006

Position: SALES ASSISTANT

Achievements:

Serve and advise customers, handle payments by cash or card, help customers to find the goods they want, advise on the availability of stock and any special promotions, give information on products and prices, stack shelves or make sure goods are attractively displayed, arrange window displays and receive stock deliveries, arrange customer orders and deliveries.

PULLMANTUR CRUISES, MADRID, SPAIN www.pullmantur.es

Holiday Dream Cruise Ship

January 2005 – July 2005

Position: ASSISTANT WAITRESS

A 4-star Cruise Ship sailing across the Caribbean with capacity for 900 passengers.

Achievements:

Assist the waiter to service the passenger’s needs in a friendly and positive manor using the basic service procedures. Serving all non alcoholic beverages to the passengers and constantly providing refills, serving wine and water, learning the names and ingredients of all salad dressings, delivering food and drinks, assisting the waiter in providing excellent service.

ROYAL CARIBBEAN INTERNATIONAL, MIAMI, FLORIDA, USA www.rccl.com

Empress of the Seas and Explorer of the Seas Cruise Ships

July 2002 – July 2004

Position: FACILITIES DISPATCHER (3rd PURSER)

A 5-star Cruise Ships sailing across the Caribbean and Bermuda with capacity for 2000 and 3800 passengers each.

Achievements:

Send, dispatch and close AVO’s by taking the request and entering in AMOS. Handling all

passengers’ inquiries. Enter time and attendance information by collecting from Stewarding

Specialist and Housekeeping Specialist, printing out, dispatching the copies of the T&A and get

the signatures required. Issue, dispatch and report AMOS work orders. Make CAM transmission

by getting the information from HR Manager regarding sign on / sign off, getting all the

information required from Facilities Manager, Housekeeping Specialist, Stewarding Specialist,

Carpenter Supervisor or Repairman Supervisor and updating all that in ENCORE. Make the

schedule for maintenance.

Managing 65 crew (Cleaners, Electricians, Plumbers, Carpenters).

ROYAL CARIBBEAN INTERNATIONAL, MIAMI, FLORIDA, USA

Explorer of the Seas Cruise Ship

December 2000 – April 2002

Position: ASSISTANT WAITRESS

A 5-star Cruise Ship sailing across the Caribbean with capacity for 3800 passengers.

Achievements:

Assist the waiter to service the passenger’s needs in a friendly and positive manor using the basic service procedures. Serving all non alcoholic beverages to the passengers and constantly providing refills, serving wine and water, learning the names and ingredients of all salad dressings, delivering food and drinks, assisting the waiter in providing excellent service.

SHELL Ltd. Company (Filling – station), Onesti, Romania

December 1998 – November 2000

Position: COMPUTER OPERATOR SUPERVISOR

Achievements:

Compute and record totals of transactions. Count money in cash drawers at all the beginning of

shifts to ensure that amounts are correct and that there is adequate change. Issue receipts, refunds, credits, or change due to customers. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Resolve customer complains. Sort, count and wrap currency and coins. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and members of transactions. Co-opt the middlemen for making one’s stock. Fill up the

invoices and the receipts for the middlemen. Handling cash and charging transactions.

Implementing and delivering in-house training. Supervise the employees to comply with

procedures and polices.

Managing 24 employees.

PROFESSIONAL DEVELOPMENT

Operating-Data Gathering, Transmission, Introduction and Primary Processing Equipments

Accounting and Administrative

Programmer-Analyst Assistant

Computer Technician

Word, Excel, Amos, Windows NT, Guest Log, Payroll, Encore

The Basic Principles for a Collaborative Workplace

Connecting with Customers

The Leader in Each of Us Diploma

Crowd Management Appropriate Training (STCW 95)

Basic first aid, Survival craft basics, Basic fire fighting, Human relationships (STCW 95)

Languages: English – Fluent, Spanish – Fluent, French – Basic, Italian - Basic

EDUCATION

1980 – 1984: No.4 Industrial High school, Onesti, Romania.

Degree: Perforating-Data Gathering Operator

Field of Study: Mathematics – Physics

PERSONAL DETAILS

Date of Birth: 11th August 1966

Nationality: Romanian

Marital Status: Married

LEISURE ACTIVITIES

Listening music, dancing, traveling and meeting of people all over the world, working on the

computer, making sport.

Contact this candidate