Customer Service Human Resources
Resume:
ELIZABETH M. HALL
Beverly, MA 01915
**********@*****.***
Summary of Qualifications
Human resources and customer service professional in major industries including financial services, and health care. Successful administration of health and welfare plans including flexible spending accounts, 401K and defined benefit pension plans, leaves of absence programs and creation and presentation of benefits related topics. Entrusted with creating and managing bank wide award - winning wellness program. Additional skills include project management, training and curriculum development, event planning and wellness. Administrative skills include proficiency in MS Word, Excel and PowerPoint, calendar management and report writing for ADP Payforce.
WORK EXPERIENCE
Eastern Bank - Benefits Analyst 08/2005 – 05/2011, Lynn MA
- Managed health, welfare and retirement benefits for full time and part time employees.
- Administered all leave of absence programs in accordance with policies and procedures.
- Liaison between the organization and benefit providers and vendors.
- Project Management of online benefits systems and upgrades with multiple platforms.
- Created reports from HRIS systems and Excel for all levels of management.
- Onboarding and offboarding of employees
- Created and maintained the benefits orientation and onboarding process for all new hires
- Organized annual award winning wellness program, health fairs, open enrollment meetings and employee recognition events
Eastern Bank – Senior Trainer 06/2004 - 07/2005, Lynn MA
- Lead trainings in customer service, technical skills and management skills
- Created and utilized training evaluations to maintain a high level of instruction and effectiveness
- Represented Training Department in various projects
- Design and adaptation of training materials including handouts, visual aids and assessments
Washington Mutual Bank - Senior Trainer 10/2001 - 12/2003, Chatsworth CA
-Creation of Training Department Internship program
- Design and adaptation of training materials including handouts, visual aids and assessments.
- Represented Training Department in various projects
- Instruct employees in communication styles, career pathing, and leadership development
- Conducted needs assessments and focus group discussions to enhance and deliver quality training
- Manager and first point of contact for new employees during initial training
Health Net of California HMO - Trainer 06/1990 - 08/2001, Woodland Hills, CA
- Lead team of five trainers
- Represented Training Department in various project
- Design of training materials including handouts, visual aids and assessments
- Created policy and procedure manual for departmental and operational use
- Reviewed completed Customer Service cases for accuracy and adherence to policies and procedures
- Customer service call center representative and team leader
EDUCATION
California State University, Northridge CA 01/1997 – 05/1999
•Bachelor of Arts, History
Cornell University, Online 05/2007- 10/2007
•Certificate – Human Resources Studies
Computer Skills
• Microsoft Excel, Outlook, Word, and PowerPoint, ADP Payforce, Crystal Reporting
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