Manager Project

Donald L. Burnside

*** ****** **. ******, ** **076

Home Phone 616-***-**** Cell Phone 517-***-**** E-Mail *********.**@*****.***

Q U A L I F I C A T I O N S

Public Relations-I have a very good rapport with my customers based on respect, integrity and the ability to provide for their needs in a timely manner. It is important to me to give the customer prompt, friendly service. Personal follow-up calls are an important part of my daily routine to insure me of customer satisfaction.

Organizational Skills-I am the type of person that gets things accomplished. I am self-motivated and take pride in a job well done. This is demonstrated by the Field Service Department which was a one-man department showing a loss and through careful planning and organizing I built it into a five-man department showing a solid profit margin consequently increasing sales and profits for both the service and parts departments.

Management Skills-I manage with an open door philosophy and a willingness to brainstorm with both my subordinates and my peers. I believe strongly that teamwork and accountability are a major part of a business’s success.

Sales Skills-Whether the company is a large corporate structure or a sole proprietorship I am comfortable dealing with owners and employees alike. I am able to offer solutions and recommendations during a plant tour and I continue to work with the customer through the finalization of a new layout which supports my recommendations along with a complete, detailed proposal of the solution. From a simple single piece of equipment to a complex multi-piece packaging area, I can always offer a reasonable answer for the customer.

W O R K H I S T O R Y

Sr. After-Market Sales Executive, LeMatic Inc, Jackson, MI Currently

Responsibilities include: To generate sales of parts, kits and service, to update existing machines in the bakeries. Account Manager for all Fresh Start Bakeries worldwide. This includes quoting machinery to meet their specifications, project management and visit job site as needed to assist with installations, training and provide follow-up care.

Director of Field Service, LeMatic, Inc, Jackson, MI 2004-2010

Responsibilities include: Coordinating with regular customers to install and maintain equipment. Establish and nurture new customer base into regular repeat customers. Hire and supervise Field Service Technicians. Oversee Field Service Manager. Plan and organize prompt delivery of machinery to customer. Follow-up with customer for satisfaction of equipment and service provided. Keep written documentation of all phone conversations, meetings and plant visits for service, sales and support trips. Plan, coordinate and oversee all aspects of attending a convention as a vendor. While attending conventions my time is centered around establishing prospective customers and conversing with established clients to assist with any current or future projects they might have. This often entails late night dinners, lengthy sales meetings, and making arrangements to visit their facility. While visiting their facility, I make recommendations for solutions based around the LeMatic equipment line. Take measurements and notes regarding the scope of the project. Prepare a formal quote complete with ACAD proposed plant layout. Upon acceptance of quote, assume Project Manager position of sale. Follow through the production and installation of equipment until the satisfactory completion of project.

Field Service Manager, LeMatic, Inc, Jackson, MI 1995-2004

Continued traveling globally to service customer needs as a technician along with the additional duties of manager. Recruited, interviewed, hired and trained service technicians to meet the growing needs of the department. Oversaw all service reports, expense reports and invoicing of customers. Managed all travel arrangements. Implemented equipment upgrade program which consisted of actively pursuing current customers whom had the desire to improve and advance their current equipment. This resulted in a large increase of service sales and service parts within the department expanding the department even further.

Field Service Technician, LeMatic, Inc, Jackson, MI 1994-1995

Installed new slicing and packaging machines world wide. This included all electrical, mechanical and PLC troubleshooting and programming while on-site. Trained customer employees in operating and maintaining equipment. Went on general service calls to maintain and inspect equipment and to troubleshoot and repair any problems. Wrote service reports and worked with engineering to improve LeMatic’s machines.

Maint. Mgr./Project Coordinator, Spartan Engineered Products 1989-1994

Responsibilities entailed complete managing and supervision for all facilities and equipment upkeep and repair. Also responsible for all renovations and modernization of all outdated equipment to bring to current OSHA standards

Personal Interests Computer Skills

Hunting Windows

Bass fishing Microsoft Word

Pool Outlook

Excel

Expensibles

AutoCad 2004

References

David Phillips Field Service Manager LeMatic, Inc 517-***-****

Todd Dreysse District Rep Champion Boats 517-***-****

Eric Mohrman Corporate Project Mgr NE Foods 443-***-****

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