Food Serivce Professional
Resume:
Amber D. Fraser
Arlington, TX 76017 Cell 903-***-****
*****@*******.***
PROFESSIONAL QUALIFICATIONS
Windsor Gardens Lancaster, Texas
Director of Dining Services
April 2009-November 2009
• Supervised 15 full-time/part-time employees in day to day operations including food preparation, infection control, sanitation, team building, and customer service
• Successfully transitioned dining services staff to mobile kitchens while facility kitchen was under renovation. Dining Services staff operated out of temporary trailers provided by Kitchen Corps for two month period
• Set up and prepared remodeled kitchen for dining services staff. Worked with kitchen professionals to order new kitchen equipment
• Trained staff on new policy and procedures to implement new serving procedures/soup and salad stations, beverage stations and neighborhood cafés
• Created and maintained strong relationships with Residents/Vendors to assure quality service and overall satisfaction
• Interacted with Residents and family members to increase communication and decrease any potential complaints
• Provided catering services for in-house and facility marketing events; catering events include new hire orientation, special events, community events, and private tours
• Received deficiency-free 2009 State Survey for Dining Services by the Texas Department of Health and 0 points on recent Dallas Food Establishment Review
Estates HealthCare & Rehabilitation Center Fort Worth, Texas
Dietary Manager
2008-2009
• Supervised 10 full-time/part-time employees in day to day operations including infection control, sanitation, food preparation, team building, and customer service
• Successfully managed dietary department and nutritional aspect of 102 bed facility: recruited motivated employees, completed employee evaluations, and had minimal employee turnover.
• Completed all new admission nutritional assessments for off-site RD. Prepared all required information for RD upon arrival for monthly visit or electronically transmitted required information for RD to assess critical Residents. Such as sex, age, weight and height history, labs, current medications, and diagnosis.
• Gathered information to complete required MDS/RAPS and attended weekly care plan meeting with families and Residents as a member of our interdisciplinary team
• Interacted with Residents and family members to increase communication and decrease any potential complaints
• Attended weekly Focus Meetings to emphasize on Resident weight loss/gain and to make self aware of Residents who may be at risk due to medical disadvantages or trends
• Member of facilities Safety Committee addressing any potential staff/ Resident safety concerns
• Completed weekly budget spend down reports and discussed with administrator and transmitted reports and weekly communications to corporate executives
• Received deficiency-free 2008 State Survey for Dietary Services by the Texas Department of Health
Healthcare Services Group Inc. Texas Division
Dietary Account Manager
2006-2008
• Supervised 20 full-time/part-time employees in daily operations including: sanitation, food preparation, purchasing, hiring, development and competency evaluation of staff and maintaining the efficacy of the nutritional program and customer service
• Maintained strong departmental organization and time management skills due to managing a multi task environment
• Successfully managed dietary services and the nutritional services 120 bed facility with minimal supervision ; completed all company reports, budget transmittals, employee payrolls, completed nutritional assessments, MDS and care plans
• Attended care planning conferences as a member interdisciplinary team
• Interacted with Residents and family members to make self available and to increase communication.
• Completed monthly reports and gathered QA information to maintain/improve current systems and procedures
• Held meeting weekly/monthly to discuss goals/issues/motivate team
• Received deficiency-free 2007 State Survey by the Texas Department of Health in East Texas
Edgewood Vista Senior Living Spearfish, South Dakota
Food Service Director
2005-2006
• Supervised 25 full-time/part-time employees in day to day operations including: food preparation, quality control, sanitation, and customer service
• Trained cooks, prep cooks and wait staff in restaurant-style dining atmosphere with focus on entrée/plate presentation, food safety/ServSafe
• Developed catering services for in-house and facility marketing events; catering events include wine tasting, private groups, special events, community events, and church retreats
• Attended workshops and seminars to increase sales, team building, and positive/effective communication
• Completed new Resident assessments and relayed pertinent information to offsite RD.
• Maintained Resident chart information and attended all care plan and change of care meetings
• Implemented Employee Relations program to motivate all assisted living employees
• Successfully received deficiency-free 2006 State Survey from the South Dakota Department of Health
Recreational Springs Resort & Lone Star Café Lead, South Dakota
Hostess/Waitress/Bartender
2004-2006
• Hosted catering parties for restaurant events such as, wedding receptions, rehearsal dinners, company outings, and other private organizations.
• Greeted and served numerous guests in a fast paced environment
• Managed Beer Garden during Sturgis Bike Rally
• Inventoried and maintained supplies during Rally events
• Provided management with nightly inventory logs
• Accountable for nightly audit and cash register
• Made reservations and assisted guests with check in
Dorsett Health Care Facility Spearfish, South Dakota
Director of Nutritional Services
2003-2005
• Supervised 25 full-time/part-time employees in day to day operations including: food preparation, food safety, quality control, sanitation, and customer service
• Maintained strong departmental organization and time management skills due to working in a face paced/ multi task environment
• Successfully managed the nutritional aspects of a 105 bed long term care facility with minimal supervision of RD; completed nutritional assessments, MDS, RAPS, and care plans
• Attended care plan meeting weekly
• Developed reports for monthly Process Improvement meeting to review State Survey Plan of Correction
• Maintained professional relationships with vendors to secure best price to control costs
• Utilized the latest culinary art techniques to enhance entrée appearance
• Implemented new menu/meal service to maintain proper food temperatures and increase overall meal satisfaction
Westview Healthcare Center Sheridan, Wyoming
Dietary Services Manager
2000-2003
• Supervised 25 full-time/part-time employees in day to day operations including: food preparation, food safety, quality control, sanitation, and customer service
• Conducted weekly Nutrition at Risk Community to identify potential clients at
nutritional /hydration risk
• Completed nutritional assessment and attended care plan meetings
• Created policies and procedures for nutritional and dining services
• Implemented facility-wide hydration program
• Catered/attended monthly Quality Assurance meeting with Medical Director
• Developed close working relationship with RD/Mentor and increased knowledge of managing nutritional services and assessing Resident history
• Worked full-time while completing Dietary Manager Credentials through UND
Sheridan Manor Sheridan, Wyoming
Assistant Manager of Dietary Services
1995-2000
• Achieved advancement from dietary aide/cook to assistant dietary manager in two years
• Successfully completed the following duties assigned by dietary manager: scheduling, inventory management, shipping and receiving and ordering. Trained all new associates to the dietary department
• Preformed dietary managers duties in their absence
• Maintained and responsible for cleaning/sanitation schedule as well as performing tasks
CERIFICATIONS
• CDM/CFPP (Certified Dietary Manager/Certified Food Protection Professional
• ServSafe Certification completed through SDDMA 2006
EDUCATION
• University of North Dakota
• Received CDM/CFPP credentials
PROFESSIONAL SKILLS
• Over twelve years of customer service and quality improvement experience
• Over ten years of management experience
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