Customer Service Medical Assistant

EVARIE SILVA

*****.******@*****.*** • **** North IH35 #3053, Austin, TX 78753

MEDICAL ASSISTANT

Dependable, bi-lingual, customer focused Medical Assistant with transferrable front office support experience and current training in patient intake, triage, medical procedures, vitals and blood draws.

QUALIFICATIONS

LAB SKILLS: 6 & 12 Lead EKG, ACE Wrap, Capillary Puncture, Ear Irrigation, EKG Mounting & Evaluation, Finger Splints, Glucose Testing, ID, SC & IM Injections, Specimen Collection & Processing, Suture & Staple Removal, Triage Trained, Urinalysis, Vision Exam, Vitals

CLINICAL: Asepsis Techniques, Bleeding Time, Blood Cultures, H. Pylori, HCG Serum/Urine, Influenza A & B, Occult Blood, PKU’s, RSV, Strep Test, Type & Screen, UDS

OFFICE: Medical Software Training / Medisoft, Medical Terminology, MS Office (Excel, Outlook, PowerPoint, Word), Oracle, SAP/Citrix, Patient Charting & Scheduling, Rx Abbreviations, FAX, ICD9 / CPT Coding, Insurance Verification

CERTIFICATION: Basic Life Support AHA CPR/AED (2012 SCI)

EXPERIENCE

AUTUMN CHASE APARTMENTS Austin, TX (03/2011 – 06/2011)

ADMINISTRATIVE ASSISTANT: (Contract Assignments)

Provided front office, clerical and administrative support including filing of tenant records, bring in new tenants and leased them apartments, call backs on interested customers

TEXAS WORKFORCE COMMISSION Austin, TX (04/2011 – 06/2011)

ADMINISTRATIVE VOLUNTEER:

Created new more efficient filing method, filed confidential TWC client records

K-MART Chicago, IL (09/2008 – 02/2010)

CASHIER:

Performed customer service, conducted returns, facilitated price changes, price exceptions, maintained work stations, balanced cash register and performed opening and closing duties

DOLLAR GENERAL Austin, TX (04/2005 – 07/2005)

SALES ASSOCIATE:

Responsible for inventory, customer service, cash transactions, maintaining clean work environment and customer satisfaction

EDUCATION

SOUTHERN CAREERS INSTITUTE Austin, TX (Projected Graduation: 07/2012)

MEDICAL ASSISTANT PROGRAM:

Coursework including: Phlebotomy, vital signs, asepsis procedures, hematocrit, blood glucose readings, EKG, urinalysis, cryotherapy/thermotherapy, patient interview techniques and examination assistance, basic pharmacology and drug calculations, injections, first aid and AHA CPR/AED certification

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