CUSTOMER SERVICE

Career Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude.

Accomplishments

Product Promotion -Up-sold products and motivated customers to upgrade current product plans.

Sales -Consistently generated additional revenue through skilled sales techniques.

Multi-Tasking -Cashiered with two cash registers at once in tandem to maximize customer flow.

Telephone Service -Professionally processed 80+ calls per day, providing information and service to ensure . customer satisfaction.

Conflict Resolution -Responsible for handling customer account inquiries, accurately providing information to . ensure resolution of product/service complaints and ensure customer satisfaction.

Work Experience

10/07-02/10 Direct Checks Unlimited Sales Rep

Colorado Springs, CO -Provided customer service for an average of 80 calls per day, answering customer inquiries, . solving problems, and providing new product information.

-Described product to customers and accurately explained details and care of merchandise.

-Guaranteed positive customer experiences and resolved all customer complaints.

02/06-10/07 Ross Cashier / Customer Service

Riverside, CA -Organized store merchandise racks by size, style and color to promote visually appealing . . . environment.

-Responsible for ringing up customers in timely manner and guaranteeing high level of . . customer service.

-Maintained positive attitude to make customer's shopping

. experiences memorable and pleasant.

04/01-01/06 One Source Janitor

Colorado Springs, CO -Worked under strict deadlines and responded to service requests and emergency call-outs.

-Trained new employees by providing knowledge of specific tasks and policies.

-Developed reputation as an efficient service provider with high levels of accuracy.

Educational Background

Pikes Peak Community College 2005

Colorado Springs, CO -Design & Color -Typography & Layout -Web Motion Graphic Design

Multimedia -Adobe Photoshop -3D Animation

Intellitec College 2003

Colorado Springs, CO -PC repair, upgrades, diagnosis and troubleshooting

Computer & Network -PC hardware and software

-Systems Administrator Network design, implementation and management and . . . troubleshooting of Windows 2003 server

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