Customer Service Quality Assurance
Resume:
Amy LeRoy
Mountaintop, PA ***07
********@*****.***
_____________________________________________________________________________________
Objective
Position in Customer Service
Abilities
1 years experience as a virtual assistant in the real estate field
Extensive knowledge of Top Producer
3 1/2 years of outbound calling experience
8 years of customer service/quality assurance/sales
Excellent written and verbal communication skills
Extremely productive in a high volume, high stress, environment
Employment History
2010 – Present – RevStaffing
Peforming virtual assistant duties such as caller buyer and expired leads. Creating flyers, and brochures to advertise properties for sale. Listing management which includes entering listings for sale on a various number of public websites.
2009 – Present – Lifebushido
Virtual Assistant
Performing virtual assistant duties such as calling buyer and seller leads, expired and fsbo leads, ivr recordings and some transaction coordination for real estate agents.
2006 - 2010 - Morex Marketing/Babytobee.com
Sales Agent
Placing outbound calls to people who have expressed an interest in receiving free baby coupons and samples.
1994 - 2002 RCN Corp, Wilkes-Barre, PA
Customer Service Representative/Quality Assurance
Answered inbound calls in support of customer needs. Reviewed and
issued audits on account information and processes. Performed queries in multiple
databases.
Education
Wilkes University, Wilkes-Barre, PA
B.S., Biology, 1993
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