Manager Quality Assurance

Jeffrey Eric Biggs

**** **** ****** **., ********, MD 21044 • 410-***-**** • o4hfba@r.postjobfree.com

Professional Experience

Macintosh Consultant and On-site Support Specialist

MacMedics, Baltimore, MD, Dec 2005–Mar 2011

• Consulted with clients on Macintosh solutions to their business and personal requirements.

• Provided on-site, telephone and remote client support including hardware and software troubleshooting.

• Recommended, deployed and maintained Macintosh OS X workstations and servers.

• Recommended, deployed, trained clients on use of commercial off-the-shelf software solutions.

• Assisted clients with networking, OS X Server deployment, configuration and cross platform integration including Active Directory integration and Open-Directory management.

• Designed and implemented backup, archiving and cataloging solutions to protect working data and preserve data from completed projects.

• Helped clients implement font management strategies appropriate for their IT environment and workflow.

Clients included: graphic design freelancers, graphic design studios, marketing and advertising agencies, in-house advertising departments, commercial printers, dental and medical practices, schools, professional associations, federal, state, and local government agencies.

Prepress Department Manager

Bladen Lithographics/Epiphany Printing, Gaithersburg, MD, Jan 2000–Oct 2005

• Managed daily production work for department of 3 to 6 employees on 2 shifts.

• Supervised transition to Computer-to-Plate system.

• Installed and configured digital, contract-color and imposition proofing systems.

• Implemented PDF workflow to support Kodak NexPress and Heidelberg Digimaster digital presses including variable-data printing.

• Installed, configured, and administered Apple Xserve G5 running OS X Server for file, print, directory, and network services.

Electronic Prepress Manager

Bladen Lithographics, Gaithersburg, MD, Aug 1995–Jan 2000

• Converted electronic prepress department from single-page to signature workflow.

• Developed standard operating procedures and quality assurance checks for electronic prepress.

• Initiated outreach program with sales staff to provide customer-specific on-site technical support.

• Created and presented series of customer education seminars and plant tours.

Desktop Publishing Specialist

American Alliance for Health, Physical Education, Recreation and Dance, Reston, VA, Feb 1989–Jul 1995

• Designed and implemented electronic publishing computer network for alliance of six national professional associations.

• Directed transition of professional journals, magazines, and books from traditional typesetting and paste-up to full electronic page composition.

• Implemented in-house scanning and composition of 4-color journal and book covers.

• Trained editorial and production staff in electronic layout, illustration, scanning, and image editing.

Desktop Editor

Graduate School, U.S. Department of Agriculture, Washington, DC, Apr 1988–Jan 1989

• Installed electronic publishing equipment and software.

• Managed production and layout for monthly newsletter.

• Designed annual report, brochures, catalogs, and conference materials.

Production Manager

The MediUM, University of Maryland, College Park, MD, Sep 1987–Apr 1988

• Managed electronic publishing computer network.

• Designed biweekly student feature newspaper.

• Managed production schedule.

• Prepared camera-ready art.

Education

Bachelor of Arts, University of Maryland, College of Arts and Humanities, 1989.

Computer Experience

I’ve worked with Mac OS X, Mac OS X Server, the Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat), Quark Xpress, and Microsoft Office since the earliest versions. In addition I have some experience with Windows NT, XP, Vista, Windows 7, Windows Server and Microsoft Exchange as they relate to Macintosh systems.

Community and Volunteer Activities

Wilde Lake High School, Journalism Department, Apr 2004–Aug 2007

• Administered Macintosh OS X Server for file, print, directory, and network services.

• Administered Macintosh studio of workstations for student production of newspaper, yearbook, and literary magazine.

• Provided workstation, network and application support to teachers and students.

• Provided application training to students.

Slayton Fencing Club/Baltimore Fencing Center, Columbia, May 2003–Sep 2008

• Taught beginner and intermediate fencing to children and adults.

• Coached competitive youth team.

Frederick County Dept. of Parks and Recreation, Jun 2005–Jun 2006

• Taught beginner and intermediate fencing to children and adults.

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