Manager Customer Service
Resume:
CRAIG A. BUYS
Rock Hill, SC 29730 ********@*********.***
MATERIALS / PRICING MANAGER
A visionary, results-oriented Materials/Pricing Manager with extensive experience in a global manufacturing environment.
Possesses an MBA and a Bachelor’s degree in Finance coupled with business experience in P&L management, general accounting, budgeting, strategic pricing, and contract negotiations.
An analytical problem-solver with the ability to evaluate total operating system and components to accurately identify problems and implement proactive solutions for continuous improvement.
Experienced in new product introductions, strategic pricing, and full product life-cycle management from concept to delivery.
Bottom-line contributor through effective sourcing, negotiation, and customer service initiatives.
AREAS OF EXPERTISE
Materials Management
Supply Chain Management
Strategic Sourcing
Procurement / Inventory New Product Introductions
Product Life-Cycle
Production Planning
Order Fulfillment Contract Negotation
Pricing Management
ISO 9000
MRP
BUSINESS EXPERIENCE
CLARIANT CORPORATION, Charlotte, NC 1982 – 2012
An international specialty chemical group with over 100 companies worldwide and over 22 thousand employees. Annual revenue exceeds $7.5 billion.
MATERIALS/PRICING MANAGER (2004 – 2012)
Managed a $20 million manufacturing business with P&L responsibilities up to $2 million including logistics operations, fleet management (300 railcars), and an outside inventory stocking location comprised of six warehouses, three rail terminals and two tolling operations. Implemented and manage the companies “Price Management” system to ensure that the companies margins are optimized. Managed up to four key business accounts with responsibility for handling customer relations, problem resolution, and contract preparation, and negotiations. Analyzed product and production costs to determine product profitability and participated in make-versus-buy decisions. Charged with increasing market share and profitability in partnership with production, sales, technical, environmental and administrative departments.
Developed and implemented a Customer Contact Database system used throughout the entire corporation. Selected software developer, oversaw database design, gained corporate approval, and trained staff.
Created and executed a logistics cost-saving program that reduced logistics cost by 25% or $600 thousand.
Developed an Electronic Data Interchange program that increased productivity and customer satisfaction.
Reduced aged and obsolete inventories by 80%, lowering carrying cost by $125 thousand as Materials Manager and $100 thousand as Product Manager.
Particpated in ISO-9000 implementation and certification as a Materials Manager and Product Manager.
Developed, implemented, and managed an automated Accounts Payable system which included an online automated document retrieval system
MATERIALS / SUPPLY CHAIN / CUSTOMER SERVICE MANAGER (1996 – 2004)
Managed inventories for up to ten locations. Directed production planning for two manufacturing sites and one toll operation. Managed the Production Planning Inventory Control group consisting of four product coordinators. Procured imported material for resale according to forecasted sales. Implemented and oversaw Supplier Managed Inventory programs. Managed the disposition of aged and obsolete material.
GENERAL ACCOUNTING SUPERVISOR (1988 – 1996)
Maintained general ledger and prepared income statements. Prepared budgets for corporation’s departments. Supervised five accounting clerks and a mail room employee.
FINANCIAL ANALYST (1982 – 1988)
Analyzed the profitability of projects and product cost. Handled general account responsibilities. Prepared budgets and financial reports. Analyzed corporation’s fixed assets.
EDUCATION
Master’s Degree, Business Administration
Bachelor’s Degree, Business Administration / Finance
Pfeiffer University, Misenheimer, NC
Associate of Arts, Accounting
Central Piedmont Community College, Charlotte, NC
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