Customer Service Representative

Consuelo Delarosa

**** ******* ***** **

Cypress, TX 77433

Email: *******@*****.***

Phone: 281-***-****

Objective: I have a strong desire to achieve great results in every job I do, and seeking an opportunity to contribute to the company’s success and growth.

Education: Lamar High School Graduate 1996-2000

Qualifications:

Bilingual

Excellent interpersonal skills

Customer service oriented

Microsoft Office Suites (Word, Excel, and Outlook)

CARE

ACT

Sentryfile

Sovera

Healthquest

Firstnet

Professional

Experience: Memorial Hermann Hospital, Houston, TX

July 2010-Present

Patient Access Representative: Registering patients, Insurance verification, scanning documents into Sovera, and updating patient records.

Harris County Toll Road Authority, Houston, TX

June 2009-November 2009

Customer Service Representative: Assisted members in inbound call center regarding their Ez Tag accounts while updating making necessary changes to bring their account current.

Family Care, Houston, TX

April 2004 - June 2009

Provider Relations: Recruiting various doctors into the network, verifying credentials of select providers, updating and making changes upon request, filing contracts,scanning contracts, responsible for training various reps to meet department requirements while delivering excellent service to both internal and external customers.

Trilegiant, Houston, TX

January 2001- April 2004 Trilegiant, Houston, TX

Customer Service Representative: Assisted customers regarding their credit protection services. Engaged customers by specifying the advantages of the service that we provide for them. Remained calm while assisting irate customers.

References Available Upon Request

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