Speech-Language Pathologist Assistant
Resume:
Crystle Malone
*** ********* *****, ** ******, AR 71730
*************@*****.***
Objective:
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with others in an appropriate setting.
Work Experience:
UAMS Family Medicine Clinic, El Dorado, AR 2011 to Present
Collector
Responsible for the collection of payments on patient or student accounts.
Receives and reviews delinquent accounts to determine appropriate action.
Contacts students or patients who are delinquent and arranges payment schedules.
Performs skip tracing on accounts to locate delinquent students or patients.
Applies adjustments, discounts, deferments, and cancellations to accounts as necessary.
Refers accounts to collection agencies or appropriate governmental offices.
Conducts exit interviews and counsels students or patients on payment obligations.
Compiles periodic reports on status of delinquent accounts. Provides technical assistance to students, patients, attorneys, insurance representatives, and the general public, concerning payment procedures and regulations.
Performs other duties as assigned.
Sharp Speech Therapy, Monticello, AR 2008 to 2011
Speech-Language Therapy Assistant
Conducted speech-language screening (without interpretation) following specified screening protocols developed by the supervision speech-language pathologist.
Provided routine maintenance/generalization tasks as prescribed by the
Supervising speech-language pathologist.
Followed documented treatment plans or protocols developed by the
supervising speech-language pathologist, not to exceed the activities
delineated in #2 above.
Performed pure-tone hearing screenings (without interpretation).
Documented student progress toward meeting established objectives as stated
in the treatment plan, and report this information to the supervising speech-language pathologist.
Assisted the speech-language pathologist during assessment of students, such
as those judged to be difficult to test.
Assisted with informal documentation (e.g., tallying notes for the speech-language
pathologist to use), prepare materials, and assist with other
clerical duties as directed by the speech-language pathologist.
Performed checks and maintenance of equipment.
Participated with the speech-language pathologist in research projects, in-service training, and public relations programs.
El Dorado Public Schools, El Dorado, AR 2008 to 2008
Speech-Language Pathology Assistant
Conducted speech-language screening (without interpretation) following specified screening protocols developed by the supervision speech-language pathologist.
Provided routine maintenance/generalization tasks as prescribed by the
supervising speech-language pathologist.
Followed documented treatment plans or protocols developed by the
supervising speech-language pathologist, not to exceed the activities
delineated in #2 above.
Performed pure-tone hearing screenings (without interpretation).
Documented student progress toward meeting established objectives as stated
in the treatment plan, and report this information to the supervising speech-language pathologist.
Assisted the speech-language pathologist during assessment of students, such
as those judged to be difficult to test.
Assisted with informal documentation (e.g., tallying notes for the speech-language
pathologist to use), prepare materials, and assist with other
clerical duties as directed by the speech-language pathologist.
Performed checks and maintenance of equipment.
Participated with the speech-language pathologist in research projects, in-service
training, and public relations programs.
Medical Center of South Arkansas, El Dorado, AR 2008 to 2008
ER Admissions Representative
Conducted patient interviews to obtain registration information, complete required forms and obtain signatures. Represented hospital as the focal point for all initial communications.
Arkansas Children's Hospital, Little Rock, AR 2003 to 2007
Patient Information Assistant
Performed the duties of a Medical Receptionist including, but not limited to: appointment scheduling, registration, charging abstracting, collection of money, and coordination of clinic flow. Utilized professional interpersonal skills and works as a team member with patients staff, and physicians.
Identified payment source at time of scheduling appointment, verifying Medicaid/Arkids eligibility and obtaining referrals and prior authorizations according to guidelines.
Scheduled all patient appointments in correct clinic for the correct time frame using protocol database and intake form appropriately.
Scheduled all patient appointments following clerical standards.
Used all possible resources to notify patient and/or parents of clinic cancellations or schedule changes within 1 day of change/cancellation.
Verified via the Outpatient Dashboard and the Scrubber tool that pre-registrations are clear.
Pre-registerd patients according to clerical standard and ensures referrals are obtained prior to the patient arriving in clinic.
Completed hospital pre-registration ensuring all patient demographic information is complete and correct, updating computer as necessary.
When called upon, will float to clinic.
Participates in cross training of new areas and protocols as well as training incoming team members.
Remained in the incoming telephone queue for 85% of scheduled work hours, unless otherwise assigned.
Consistently completed Daily Log sheet in a timely manner.
Utilized appropriate telephone etiquette at all times. Limited queue and hold times to a minimum.
Cingular Wireless, Now AT&T, Little Rock, AR 2001 to 2003
Customer Service Representative II
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Offered alternative solutions where appropriate with the objective of retaining customer's business.
Handled business transactions in connection with activation of new customer accounts on a computer terminal.
Communicated with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
May have been required to achieve a sale quota. Had broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
Assisted management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.
Assisted in training new employees. Performed other duties as assigned by management.
Wal-Mart Stores, Inc., El Dorado, AR 2000 to 2001
Sales Associate
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change to customer.
Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Greeted customers entering establishments.
Maintained clean and orderly checkout areas
Established or identified prices of goods, services or admissions, and tabulated bills using calculators, cash registers, or optical price scanners.
Issued trading stamps, and redeemed food stamps and coupons.
Resolved customer complaints.
Answered customers' questions, and provided information on procedures of policies.
Cashed checks for customers.
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