Customer Service Assistant

TRACY CURRIE

** ***** ****** • Naugatuck, CT ****0

Email: ************@*****.*** • Phone: 203-***-****

CAREER TARGET: OFFICE ADMINISTRATIVE MANAGEMENT & SUPPORT

Offering a Proven Track Record of Organizational Efficiency and Productivity Improvements

Versatile and performance-driven administrative professional, managing workflow logistic. Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Trusted liaison, assistant, and advisor. Vast technical skill set; proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher), advanced Microsoft Access, QuickBooks, and proprietary software systems.

Executive Support / Customer Service / Scheduling / Accounts Payable /

Teambuilding / Data & Records Management / Vendor Management / Meeting & Event Coordination

Project Planning /Computer & Office Equipment Operations

PROFESSIONAL EXPERIENCE

Assistant Operations Manager

June 2011 to March 2012

COASTAL ENVIRO-SOLUTIONS, INC., Watertown, CT

Lead logistic coordinator, responsible for coordination of all revenue generating aspects of the business. Analyze and input data; produce daily, weekly, and monthly financial reports to President/CEO. Schedule customer appointments; process work orders, effectively manage customer services issues and quality control.

Key Contributions:

• Communicate with all crew members in areas of work schedules, work orders, customers, and travel to ensure job completion.

• Produce and process bi-weekly payroll for 25 employees.

• Overhauled filing system to an efficient and effective system.

Secretary / Practice Coordinator

July 2007 to November 2010

SAINT MARY’S HOSPITAL, Waterbury, CT

Provided executive support to the Chairman of the Department of Surgery, Program Directors, surgeons, physicians, and residents. Compiled and distributed monthly reports, processed expense reports, and correspondence; created presentations, brochures, and departmental newsletters. Coordinated and organized all logistics for annual special events. Promoted to Practice Coordinator of a medical practice of 6 physicians, and managed a staff of 17.

Key Contributions:

• Acted promptly and effectively to resolve complex patient issues.

• Coordinated daily staff schedules; ensured accurate coverage and effective office workflow; facilitated productive weekly departmental meetings.

• Managed all petty cash, office and medical supply expense accounts; approved and processed invoices for payment.

• Prepared and trained staff for major medical management software conversion; resulted in minimal issues at conversion.

• Eliminated redundant office procedures; increased productivity by 10%.

• Researched and identified new office supply vendor; reduced costs by 15%.

• Maintained and filtered residency candidate database of over 1,000 applicants; arranged interview sessions for annual recruiting efforts.

Executive Assistant

September 1998 to July 2007

RISDON INTERNATIONAL, INC., Watertown, CT

Provided dedicated support to President/CEO; CFO, senior executives, managers, and sales and marketing team, with demonstrated ability to improvise, meet demanding deadlines and maintain a high level of confidentiality. Functioned as primary liaison company-wide and with clients, managed calendars, screened phone calls and visitors, prioritized email and mail; organized meetings, travel, and conference calls.

Key Contributions:

• Overhauled and implemented new travel agency; cost savings of $25,000 within three months.

• Secured substantial cost savings as key negotiator with vendor companies for travel, cell phone, credit card, and office machine contracts; verified, reviewed, and processed all invoices for payment.

• Managed European interns; provided positive and productive learning environment.

• Enhanced Marketing efforts through effective PowerPoint presentations.

• Increased efficiency through producing standard documents for company letterhead and business cards.

• Recognized for ability to “wear many hats”, adapt readily to change, and outstanding communication skills.

EDUCATION

BCI, Waterbury, CT

Data Processing Degree

Attend annual and bi-annual seminars and courses in areas of administrative, software applications, and other areas as needed.

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