Customer Service Network

Kabir Kasim, CCIE (In Pursuit), CCNP, CCNA, HND

**** ****** ****, ******* *** 4R5

Phone: 416-***-**** E-mail:*********@*****.***

PROFESSIONAL SYNOPSIS

OVER 7 YEARS OF EXPERIENCE IN THE IT INDUSTRY. EXPERIENCE INCLUDES CONFIGURATION AND DEPLOYMENT OF VARIOUS NETWORK INFRASTRUCTURE USING ROUTING PROTOCOLS (OSPF, EIGRP, BGP), AND DIFFERENT VPN TECHNOLOGIES. STRONG KNOWLEDGE OF VARIOUS LAN TECHNOLOGIES AND NETWORK DEVICES. EFFECTIVE TEAM PLAYER, PRIORITIZES TASKS IN MORE EFFICIENT MANNER, HIGHLY ANALYTICAL, PROACTIVE AND WORK INDEPENDENTLY.

SUMMARY.

Effective network troubleshooting and problem solving skills with software and hardware

devices.

Experience in local area and enterprise network systems planning, design, configuration and management.

Experience with installation & maintenance of Cisco’s WiFi / 802.11 systems.

Experience knowledge of structured cabling, network facilities, electrical, UPS, etc.

Knowledge of MPLS, Load Balancing and VoIP.

In depth knowledge of Cisco IOS, Cisco Routers and Switches.

MS Windows NT/2000/2003, Active Directory, Exchange 2000, MS Clustering

Excellent Motivational/Interpersonal Relationship Skills

Excellent Communication Skills

ACADEMIC AND PROFESSIONAL CREDENTIALS

• Cisco Certified Network Professional (CCNP) R&S

• Cisco Certified Network Associate (CCNA) Voice

• Cisco Certified Network Associate (CCNA)

• SAP BASIS/Security Administrator

• Higher National Diploma in Electrical/Electronic Engineering

• Seminar on Total Quality Management (TQM)

• Finance for Non Financial Executive

WORK EXPERIENCE

Burman & Fellows Group Inc. (August 2007- To-Date)

Network Support Technician

Provided primary Tier 1 & Tier 2 support involved verifying Layer 1 and Layer 2 connectivity, testing Layer 3 protocols.

Ensured network availability by resolving connectivity issues for LAN and WAN.

Escalated tickets to 3rd level support based on the business impact and problem complexity.

Configured Cisco switches for vlans & inter-switch communication; configure & verify 802.1Q/ISL trunks.

Configured Inter-vlan routing, High Availability and performed network optimization and enhancement as required.

Implemented network security using access-list .

Assist with developing and deploying ISDN solutions (callback, dialer watch, floating static routes) and Frame Relay solutions (point to point and multipoint topologies) using various routing protocols (OSPF, RIP, EIGRP and static routes)

Proficient in fault isolation and analysis of complex LAN/WAN using various industry tools.

Installed and upgraded Cisco switches and routers at core and distribution layers.

Installed and configured Windows NT Server/Workstation, Windows 2000/2003 Server.

Provide Technical support for wired and wireless data networks for customer sites.

Survey and access current and forthcoming wireless networking installations.

Assist with Training operations and Support staff on the configuration, installation and maintenance of wireless networking components.

Deployment of wireless Access points for Radio Frequency equipment At Canadian Tire Chains nationally, Loblaw, Superstores, Zehrs, Extra Foods, No Frills, Durham School region, etc.

Responsible for installation of structured cabling using Cat 5e, Cat6, Fiber cables and installation of Symbol and Cisco switches. Deployment of IT infrastructures such as cabinets, Cisco switches and routers.

Documented and maintained network architecture designs as required.

Cosmopolitan Computers Nigeria Limited, (Sep 1995 – May 2005)

Snr. Systems Specialist.

Operational day to day running of the engineering department.

Ensuring quality service delivery in line with strategic direction and operations management for customer service.

Process improvement and other duties as assigned

Provided training to the clients to effectively manage the newly deployed solutions after project completion.

Provided technical support to Enterprise users resolving incidents and problem tickets.

Installation and implementation of LAN, WAN, ISP, campus network and Voice gateways in different projects.

Configuration and installation of different Cisco routers and switches.

Performed and scheduled backup, maintenance and archival of user data for recovery of company resources

Troubleshoot Network issues and assured connectivity in a TCP/IP environment

Assist in the execution of a WAN Cisco Routers and TDM services.

Designing the LAN of Federal Ministry of Health Abuja with Cisco Routers and Switches

Installed and configured Windows NT Server/Workstations, Windows 2000.

Commercial & Scientific Computing (Nig) Limited. (April 1991 to June 1995)

Sr. Customer Support Engineer,

Responsible for generating and maintaining Unix and Windows operating systems at various customer site

Configuration of various systems including IBM, Compaq, Toshiba, HP, NEC etc

Downloading and installing software and drivers for large number of systems from server based system.

Systems (PC) assembly/installation, repair of printed circuit boards.

Installation & configuration of modems, NIC cards, sound cards and other accessories.

Setup and configure networks and structured cabling infrastructure, termination and testing using various cables, cable assemblies, patch panels, patch cords, switches and Routers

( D-Link, Cisco, etc.) and connectors to support Ethernet LAN, e.g coaxial cable, shielded and unshielded twisted pair cables, Cat5 cables, BNC connectors, RJ45 connectors, terminators, and concentrators.

Troubleshooting & providing support for various desktops and laptops

Configuration of large number of systems for various rollout projects.

Wrote user documentation and test plans.

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