Customer Service Sales

Michael V. Garcia

*** *. ****** *** #** West Covina Ca, 91790

Cell Phone 626-***-****

********************@*****.***

Objective: Prepared to put my strengths in providing dynamic hospitality, and customer service. Proficient in exceeding guest expectations, overcoming obstacles and challenges, and ensure that every guest has a pleasurable experience so that we may retain their commitment to return again in the future.

Just Dance Entertainment

Owner/ Event Planner, January 2004 to Present

•Devoted in exceeding client’s expectations, and making sure a flawless outcome out of all events.

•Setting up and taking down of décor, recommending additional services to enhance event.

•Communicating with all venders and contractor‘s to complete clients request and needs.

•Providing consultations, in charge of hiring, training, evaluating performance, scheduling, and counseling, motivating and coaching employees.

Wells Fargo Bank N.A

Inbound Specialist, March 2009 to Present

•Dedicated to providing customers with great hospitality, customer service, and competitively selling and cross selling products that meet our customers’ needs.

•Proactive in setting call backs, and follow-ups to obtain 100% of customers business.

•Achieved 100% customer satisfaction scores every quarter.

Gap Inc.

Sales/ Customer Service /Cashier, September 2004-2008

•Provided guest with outstanding service.

•Merchandise replenishment, processing phone and on-line orders, and credit applications.

•Responsible for new hire training, setting goals and creating a positive work environment.

Education

•Pasadena City College – Present. Completing general education G.P.A; 3.5

•Courses: Speech and communication.

Skills

•Fluent in English, and Spanish. Microsoft Word, Excel, Outlook, Publisher, Access, PowerPoint. Strong management skills and the ability to work well with others.

References

•Jennifer Felix: Colleague 323-***-****

•Jose Beltran: Colleague and Owner of Wedding Design Center 323-***-****

•Alfredo Hernandez: Client 562-***-****

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