Technician Network

JOHN S. MCLAUGHLIN

**** ******* **** ● Alexandria, Virginia 22312 ● Phone: 202-***-**** ●****************@*****.***

TELECOMMUNICATIONS TECHNICIAN

Networking / Installations / Infrastructure

Cisco Certified professional with more than six years of experience installing and maintaining various network systems for large Fortune 500 companies such as Verizon, and government entities including the U.S. State Department. Extremely customer-oriented with excellent communication skills and the ability to convey technical aspects to non-technical end-users. Accustomed to rapidly changing team-driven environments where multitasking and paying key attention to detail is critical for success.

TECHNICAL SKILLS & CORE COMPETENCIES

Network Engineering Audio/Video Data Switching

Troubleshooting Copper & Fiber Optics

LAN/WAN Support DSL & T1 Cabling

Wiring/Installations Diagnostic Testing

CERTIFICATIONS

CCENT: Cisco Certified Entry Networking Technician Oct. 2011

CCNA: Cisco Certified Network Associate March. 2012

PROFESSIONAL EXPERIENCE HIGHLIGHTS

Network Installations:

• Performed network cable wiring for a variety of office buildings as an Installer for TEKsystems. Included terminating and testing as necessary. Developed strong time management skills while prioritizing duties.

• Assisted infrastructure team with multiple network engineering and LAN/WAN configurations.

• Provided excellent customer support as a Copper and FIOS Technician for Verizon. Gained extensive

experience with in-home network installations. Managed small group installation projects from beginning

to end.

• Increased revenue for Verizon by recommending and up-selling additional value-added services to customers.

• Successfully met all deadlines despite time constraints and difficult installs and configurations.

• Instrumental in resolving technical issues while saving time and money for Verizon and the customer.

• Served as an Installer for Henkels & McCoy, and successfully led a U.S. State Department renovation project. Involved redevelopment of various buildings which included revamping entire network infrastructure.

EMPLOYMENT HISTORY

TEKsystems, Ft. Belvoir, VA

Verizon, Ellicott City, MD

Henkels & McCoy, Washington, DC

Sports Authority, Arlington, VA

EDUCATION

Liberty University, Lynchburg, VA

Master of Arts: Pastoral Counseling, 2012

Bachelor of Science: Religion, 2009

Prince George’s Community College, Largo, MD

Associate of Arts: Criminal Justice, 2004

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