Customer Service Data Entry

Kiara K. May

**** ***** ***. ***.**** 678-***-**** (AM)

Atlanta, GA 30310 **********@**.***

Objective: Full/ part time position involving data entry, clerical, administrative, and customer service that allows me to expound

on previous work experience and educational focuses; with opportunities to advance to leadership positions.

Education

Georgia State University, Atlanta GA Expected Graduation: 12/2012

Bachelors of Arts and Science; Communications/ Public Relations Hospitality Administration Cert.

Work Experience

Pointe One Tax Service, Atlanta GA October 2011- Present

Tax Preparer- Data Entry Clerk

Interviews clients for tax preparation.

Manage front desk and consultation room.

Verify clients’ identification and official tax documentation

Operates keyboard or other data entry device with productivity quotas.

Enter data into computer or onto tax preparation software for subsequent entry.

Enters alphabetic, numeric, or symbolic data from clients and source documents

into computer; using data entry device, such as keyboard or optical scanner,

and following formats displayed on screen or software.

Best Buy, Dunwoody GA February 2011- September 2011

Geek Squad- Counter Operations

Answer all Geek Squad Precinct inbound phone calls.

Perform daily administrative and clerical duties.

Assist in computer repair check-ins and checkouts.

Facilitate any customer issues over the phone and in store.

Prepare and complete daily/ weekly/ monthly department reports.

Receive and send off shipments to service centers and repair vendors.

Send out escalations to investigate any foreseen issues in the Geek Squad.

Sales Operator- Customer Service June 2009- February 2011

Answer all phone calls at front desk resolve customer issues

Perform process of Best Buy Credit Cards

Generate revenue by sales over the telephone

Schedule install and delivery appointments on the telephone

Provide outstanding customer solutions and advice over phone

Educate customers on products provided in all departments

Selling customers upgrades, complete solutions, accessories, and extended warranties

Operate cash registers and taking multiple payments over the phone

Able to operate multiple operational systems simultaneously

Enterprise Rental Car, Atlanta GA November 2010- January 2011

Senior Customer Service Representative

Greet all customers into terminal.

Create customer contracts for rental agreements.

Confirm customers reservation and identification.

Provide customer service to incoming customers from airport.

Give knowledge to customers about fleet, insurance coverage, and fuel options.

Upgrade customers into larger or premium automobiles.

Sale customer additives such as GPS systems or car seats.

Return customer rentals and inspect for damage

Monthly ESQi score 87.9/upgrade percentage 93.3/insurance sign up percentage 89.6

Skills

Administrative training

Self-motivated and independent

Excellent customer service skills

Basic computer repair knowledge

Proficient in MS Office and iWorks

Strong presentation/ Communication skills

Internships

From The Ground Up Recording Studio Secretary, Atlanta 2008

Nehemiah Project Headquarters Receptionist, St. Louis 2010

Best Buy District Office

Receptionist, Atlanta 2011

Volunteer-ship

Atlanta Youth & Guidance Center (24 hrs.)

St. John Baptist Church/ Secretary (2000+ hrs.)

Northeast Georgia Medical Center (450+ hrs.)

St. John Baptist Church Day Care (300+ hrs.)

First Presbyterian Church Day Care (100+ hrs.)

REFERENCES AVAILABLE UPON REQUEST.

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