Customer Service Manager

CHRIS L. RUFFOLO

***** ****** ****** **.

Homer Glen, IL 60491

o3k88n@r.postjobfree.com

Home: 708-***-****

Cell: 708-***-****

Objective

To gain employment working for mature individuals, allowing me to become a respected valued asset to the organization.

Work Experience

Tom Lange – Lange Logistics Burr Ridge, IL January 2009 – October 22, 2011

Account Manager (www.tomlange.com)

• Worked with customers to satisfy their Logistical needs.

• Responsible for Business Development, updates on loads,

• Built Client Relationships.

• Dealt directly with the Produce Market shipping loads of produce Nationwide.

VAuto – Oakbrook, IL June 2007 – January 2008

Training Account Manager (www.Vauto.com)

• Work with new accounts / dealerships training and assisting customers with software that would help them develop their used vehicle department increase the turn on their investment that would also increase the Return on Investment.

• Answer any questions and help customers achieve the sales results that will help them succeed.

• Worked with Tommy Gibbs

• Some of the larger automotive groups that we worked with include Russ Darrow, Bobby Rahal Group, LIAG, Van Tuyl Auto Group, Penske Auto Group, Ewald Auto Group, and Stark Automotive group.

• Worked directly with Dale Pollak Chariman and cofounder of Vauto. 20-30 employees. Dale Pollak is the Recent Autor of a new book, called Velocity.

AeroTek / General Motors Contract - Naperville, IL Aug 2006 – Mar 2007

District Service Manager

Managed the General Motors account

• Responsible for Service Departments of 45 dealerships providing warranty coverage guidelines and authorizations in the Northern Midwest; Upper Michigan peninsula, Wisconsin, Iowa, and North Western Illinois

• Received highest customer satisfaction rating in region

• Responsible for creation of Service Newsletter

Fletcher Jones Auto Imports / Mercedes Benz of Chicago, IL Aug 2005 – Aug 2006

Service Consultant /Business Development Center Sales Representative

(Mercedes Benz, Audi, Infiniti, Volkswagen, and Honda)

Completed extensive UDC and Mercedes Benz training

• Developed new business

• Contacted previous customers to develop sales appointments

• Offered customers an opportunity to test drive the vehicles, responsible for follow up calls and customer relationship management

• Wrote orders in the Service Department providing the city’s best customers service experience

• Responsible for advising customers, up-selling, and assisting the technicians and service teams

Cintas Chicago, IL Feb 2004 – Feb 2005

Inside Sales Representative for uniform product specialties for service, lodging and health care industries

• Sold merchandise directly to business customer

• Consistently met and/or exceeded sales goals while developing relationships with customers for Northern Midwest territory

Global Computer Supplies Chicago, IL May 2003 – Feb 2004

Account Executive Manager for well known computer supplier

• Developed and maintained customer base of 800 accounts

• Member of Midwest Region Customer Development and Manufacturing Management Training including HP, Cannon, Sony and Toshiba.

Chris Ruffolo – Resume

Page Two

Oakfield Ford Villa Park, IL Part Time 1998 – 2002

Customer Service Advisor at Blue Oval Award Winning Ford Dealership

Customer Service Advisor

Achieved

• Member of Blue Oval Certification Team

• Member of Satisfaction Pays Delivery Program

•

Focal Communications Chicago, IL May 2001 – Aug 2001

Summer Intern for fastest growing CELC in early 2000

• Member of Network Solutions Group Service Division providing T1 cable service

• Organized and verified accuracy of customer files for Local Number Port orders

• Generated daily aduits for newly installed analog lines

• Completed intensive training program; including telephony history

• Participated in special projects as assigned.

CSI Dekalb, IL Jan 2001 – Apr 2001

Telemarketing / Sales

• Top Telemarketer representing Oberweis Dairy, Florida Times and Wall Street Journal

Education

BS/Marketing-Lewis University May 2003

Northern Illinois Unviersity 1999

General Education

Computer Skills

Proficient with Excel, Microsoft Word, Power Point, Microsoft Windows, (XP Professional, NT and XP Pro), Excel, Lotus, Seibel, Focus, CRM, Outlook, Virus Protection, and AS 400 Systems

References upon request

Contact this candidate