Operations Manager

Joshua D’Spain

**** ********* ** • San Antonio, TX 78239 • 210-***-**** • ******.******@*******.***.***

OBJECTIVE

To be a manager in operations with a growing company

PROFESSIONAL SUMMARY

Dedicated and effective operations manager with a strong background in financial efficiency. Highly competent in finance, personnel management, customer service, and leadership. Worked to improve warehouse expenses by over twenty-five percent in only one year by implementing Lean and Six Sigma process development techniques.

KEY STRENGTHS

• Training & Development

• Organizational Development

• Lean Six Sigma

• Computer Literate

• Effective Writer

• Workforce Planning

• Detail Oriented

• Communication / Presentation Skills

PROFESSIONAL EDUCATION

Wayland Baptist University, San Antonio, TX (2011)

Bachelor of Science Occupational Education, Business Management

3.76 GPA

President’s List

Dean’s list

WORK EXPERIENCE

Warehouse Manager 12/08 - present

Tire Dealer’s Warehouse, San Antonio, TX

Leader and Manager – Lead and coached a five person team in Lean principals

Exceptional people skills – promoted from Customer Service Representative to Warehouse Manager in a year and a half

o Provides exceptional customer service through both the sales team and the operations team

Lead CSR’s in sales for over a year. Then handled all logistical customer service opportunities as warehouse manager

Worked closely with both sales and organizational regional managers, as well as six bosses in under a year, in order to reach solutions to a wide range of service issues

Assistant Manager and Sales Lead 5/03 – 11/08

Discount Tire Company, San Antonio, TX

Lead Sales in several different stores

o Used strong inter-personal abilities to work with an ever changing array of bosses and co-workers and still reached success in every situation

o Utilized a six step sales process to create optimal results

Helped to implement Lean Six Sigma in the region, increasing efficiency in operations and sales

Operated an internal computer system

o Learned to manage special orders, inventory, sales, and credit applications

Assistant Manager 1/02 – 5/03

LIfeWay Christian Bookstore, San Antonio, TX

Led a sales team of six employees

o Accomplished the best sales year in branch history

Managed all receiving, stocking, and inventory

o Ran two successful inventories with great accuracy

Worked with the second assistant to lead the branch to success in the manager’s absence

RELATED SKILLS

Strong background with Microsoft Office – Outlook, Word, Power Point & Excel

Years of retail sales experience using a set sales process, product displays, and available inventory

Working knowledge of financial reports and statements, including: WACC, budgeting, financial analysis, and managerial accounting

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