Customer Service Administrative Assistant
Resume:
Renee Dondonay
PO Box ***, Santa Fe, Texas *****
**********@*****.***
Summary
Administrative Assistant with strong interpersonal and organizational skills. Proficient in Microsoft Office applications plus heavy Customer Service background.
Experience
Office Coordinator
Galveston Park Board and Convention & Visitors Bureau (May 2006 - July 2012)
Executive Assistant to the Director / Administrative Assistant to Sales and Marketing Team
Tourism Development Advisory Committee (TDAC) Secretary
Prepare and Post Agenda Online and at City Hall
Prepare and Distribute Packets for TDAC Meeting
Record and Process Minutes for Monthly and Special Called TDAC meetings
Administrator for Sales System, Internet Destination Sales System (iDSS)
Train Staff on iDSS / Train Partners Staff on iDSS (40 partners with 1 to 10 staff members)
Maintain Integrity of System
Daily, Weekly, Monthly, Quarterly and Annual Reporting
Process Requisitions and Purchase Orders
Processing Invoices for Payment
Prepare and Process Expense Reports
Assist in Budget Preparation
Process Timecards for Payroll
Maintain Staff Calendar
Maintain Annual Memberships for Staff
Make Travel Arrangements for Staff and Potential Clients
Complete Special Projects as needed
Orientation and Training of New Hires
Greet Guests and Visitors to the Office
Answering Incoming Calls for All Departments including Tourist Calls
Maintain Department Files – Hard Copy and Electronic
Maintain Office Equipment and Office Supplies
Process incoming and outgoing mail and shipments
Various Duties as Requested by Director and Staff
Customer Service and Sales Representative
Southwestern Bell / AT&T (August 2000 - May 2006)
Answer Calls in a High Volume, High Stress Environment
Issue Adjustments and Accept Payments as Necessary
New Connect, Disconnect and Change of Service as requested by Customer
Process Orders to Switch Customers from Competitors to SBC / AT&T
Follow Strict Guidelines set forth by the FCC
Renee Dondonay
**********@*****.***
Skills
Microsoft Office Word, Excel and Outlook, Adobe Acrobat Pro, 10 Key, Internet, Internet Destination Sales System
Organized, Efficient, Strong Communication Skills, Excellent Customer Service Skills, Self Motivated, Multi-tasker, Team Player
Education
Santa Fe High School – Santa Fe, Texas Graduated-Diploma Received
College of the Mainland – Texas City, Texas General Studies
Professional Development
iDSS Users Conference Minneapolis, Minnesota - May 2012
Texas State Library and Archive Commission Webinar
Forms Management April 2011
Improving Filing Systems April 2011
Archival Records Basics April 2011
Control Schedule Basics April 2011
References
Available Upon Request
Contact this candidate