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Customer Service Administrative Assistant

Santa Fe, TX, 77510
August 28, 2012

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Renee Dondonay

PO Box ***, Santa Fe, Texas *****

409-***-**** 409-***-****


Administrative Assistant with strong interpersonal and organizational skills. Proficient in Microsoft Office applications plus heavy Customer Service background.


Office Coordinator

Galveston Park Board and Convention & Visitors Bureau (May 2006 - July 2012)

Executive Assistant to the Director / Administrative Assistant to Sales and Marketing Team

Tourism Development Advisory Committee (TDAC) Secretary

Prepare and Post Agenda Online and at City Hall

Prepare and Distribute Packets for TDAC Meeting

Record and Process Minutes for Monthly and Special Called TDAC meetings

Administrator for Sales System, Internet Destination Sales System (iDSS)

Train Staff on iDSS / Train Partners Staff on iDSS (40 partners with 1 to 10 staff members)

Maintain Integrity of System

Daily, Weekly, Monthly, Quarterly and Annual Reporting

Process Requisitions and Purchase Orders

Processing Invoices for Payment

Prepare and Process Expense Reports

Assist in Budget Preparation

Process Timecards for Payroll

Maintain Staff Calendar

Maintain Annual Memberships for Staff

Make Travel Arrangements for Staff and Potential Clients

Complete Special Projects as needed

Orientation and Training of New Hires

Greet Guests and Visitors to the Office

Answering Incoming Calls for All Departments including Tourist Calls

Maintain Department Files – Hard Copy and Electronic

Maintain Office Equipment and Office Supplies

Process incoming and outgoing mail and shipments

Various Duties as Requested by Director and Staff

Customer Service and Sales Representative

Southwestern Bell / AT&T (August 2000 - May 2006)

Answer Calls in a High Volume, High Stress Environment

Issue Adjustments and Accept Payments as Necessary

New Connect, Disconnect and Change of Service as requested by Customer

Process Orders to Switch Customers from Competitors to SBC / AT&T

Follow Strict Guidelines set forth by the FCC

Renee Dondonay


Microsoft Office Word, Excel and Outlook, Adobe Acrobat Pro, 10 Key, Internet, Internet Destination Sales System

Organized, Efficient, Strong Communication Skills, Excellent Customer Service Skills, Self Motivated, Multi-tasker, Team Player


Santa Fe High School – Santa Fe, Texas Graduated-Diploma Received

College of the Mainland – Texas City, Texas General Studies

Professional Development

iDSS Users Conference Minneapolis, Minnesota - May 2012

Texas State Library and Archive Commission Webinar

Forms Management April 2011

Improving Filing Systems April 2011

Archival Records Basics April 2011

Control Schedule Basics April 2011


Available Upon Request

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