Susan M. Ward

*** **** **** ****

Unit ***

Hamden, CT 06514

203-***-****

o2uexa@r.postjobfree.com

August, 2010 – Feb, 2011 Closer for GMAC Mortgage

Rocky Hill, CT

Recently promoted to team lead.

Dec, 2006 – Dec, 2010 Toro & Pinciaro. PC

- Real Estate Paralegal

May, 2003 – July, 2006 Fidelity National Title Company

- Floating escrow officer for the San Francisco, Sonoma, Contra Costa, and Marin County offices of a national title company

January 2003 – April, 2003 - Citibank (West) formerly California Federal

West Sacramento, CA

Title: Business Analyst (Temporary Consulting Position)

Responsibilities include the analysis and documentation of the procedures used to upgrade Citibank from version 10 of the McCracken Strategy software to version 12b and the merge of a loan portfolio from Citibank FSB into the Citibank (West) commercial real estate loan portfolio.

March, 2001 – December, 2002 – Silicon Recognition, Inc.

Petaluma, CA

Organizing the Marketing, Purchasing, and International Distribution Departments for a company in which I have an ownership interest.

July, 2000 – February, 2001 Bankers Mutual

Irvine, CA

Title: Implementation Manager

Responsible for the conversion of bank’s commercial real estate loan portfolio to a new software package, including data mapping, review and testing of three cuts of data, verification of data integrity, problem resolution and preliminary training for the staff.

January - July, 2000 - FNMA

Washington, DC

Title: On-site Support

Assisted in the upgrade of current commercial real estate lending software package.

Responsible for problem resolution with new software and custom programs, written specifically for FNMA.

Acted as liaison between FNMA and the home office of the financial software developing company.

Assisted in the merger of a new loan portfolio to the current software package.

May-June, 1999 - Harbor Financial Group

Walnut Creek, CA

Reviewed the company usage of the commercial real estate lending software servicing package, trained employees on the correct usage, and documented necessary procedures.

March, 1998 -

March, 1999 - California Federal Bank

West Sacramento and San Francisco, CA

Title: Business Analyst

Worked with the IT Department to successfully merge a new portfolio of commercial real estate loans when CalFed acquired Glendale Federal, including verification of data integrity and problem resolution.

Worked with IT Department and direct users to upgrade their current software package through three versions.

Developed, implemented and reviewed results for necessary Y2K testing on current software package.

January, 1998 -

March, 1998 MIG Financial Group (nka Harbor Financial Group)

Walnut Creek, CA

Title: Business Consultant

Audited, tested and electronically converted a newly acquired portfolio of

approximately 250 loans. Ran parallel testing for 30 days to ensure validity of conversion/merger results.

July, 1994 -

December, 1997 - Wells Fargo Realty Finance

Santa Rosa and Concord, CA

Title: Consultant

Responsible for a team of approximately 10 people in the computer boarding of three new commercial real estate portfolios as Wells Fargo Bank acquired them.

Responsible for a group of 10 to 15 people used to transfer current portfolio of loans to a new software system. Worked directly with the vendor for one year to ensure new software was installed correctly. Audited loan portfolios after conversion to insure data integrity.

Responsible for a group of 10 to 15 people used to audit a manually boarded portfolio of approximately 2,500 loans when Wells Fargo Bank acquired First Interstate Bank.

Trained a new group of employees on software system when Wells Fargo moved from Santa Rosa, CA to Concord, CA.

1993 - 1994 - Northwestern Title Insurance Company

Floating Escrow Officer for Sonoma County Offices

1991 - 1993 - Regan Holding Company

Petaluma, CA

Title: Licensing and Contracting Specialist

Worked in the legal department of an insurance holding company. Responsible for reviewing agent contracts and working with government agencies to ensure compliance with state regulations.

1987 - 1990 Mahoney, Hawkes and Goldings

Boston, MA

Worked as Real Estate Paralegal with emphasis on residential real estate.

1985 - 1987 Various Title Companies

Santa Clara County, CA

Worked as a free lance escrow officer for several title companies in the San Jose area, with the emphasis on residential real estate.

1974 - 1985 Law Firms

Connecticut

Worked as a real estate assistant, and then paralegal for 3 different law firms in Connecticut with the emphasis being on residential real estate

References available upon request

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