Hotel General Manager

Objective: Seeking a position with a progressive corporation where I can contribute to exceeding the goals and objectives of the company.

I am experienced in all aspects of the operation, including improving financial performance, operational and financial controls, ensuring optimal guest satisfaction scores, and developing and retaining a strong management and hourly associate team.

I have the ability to train employees to maximize their performance. Successful records of accomplishments include controlling costs and building sales. My management style is hands on and leads by example.

EMPLOYMENT HISTORY

12/2008- 08/2010 Area Manager (Hotel was sold)

12/2010- 12/2011 General Manager

La Quinta Inn and Suites (Louisiana)

Hotel General Manager

• Dual Management of 49 and 55 unit hotel. Responsible for overall success of both properties.

• Recruiting, interview, hire and train all new employees

• Supervision of maintenance, housekeeping and front desk

• Strategic Planning and customer relations

• Business forecasting and team leadership

• P&L and cost control

• Revenue Management

• Sales and marketing

08/2010- 12/2010

Lighthouse Christian Radio (Temp)

Radio Advertisement Sales

Sales Person

• Responsible for cold calling potential advertisers and setting appointments to sell air time

• Draw up contracts for advertising work, and collect payments due

• Process all correspondence and paperwork related to accounts.

• Provide clients with estimates of the costs of advertising products or services

• Obtain and study information about clients' products, needs, problems, advertising history, and business

• practices in order to offer effective sales presentations and appropriate product assistance

• Arrange for commercial taping sessions, and accompany clients to sessions

04/2001- 11/2008

WynnStar Hospitality Management

Hotels in various parts of Texas and Florida

(Quality Inn, Howard Johnson Plaza, Comfort Inn and Suites, Fairfield Inn and Suites, Wyndham, )

General Manager (2, 3&4 Star Hotels)

• Successfully managed a 240-room full service hotel with restaurant, bar and 10,000 feet of banquet and conference space.

• Served as Regional GM for 5 of their other properties

• Emphasis on rebuilding the reputation of the property and exceeding the service standards. Customer-oriented service operations and business development, including startup renovations, sales, marketing, promotions, and cost control.

• Recruited, interviewed, hired, and trained all new employees and did follow-up with existing employees to ensure they were meeting, or exceeding service standards. Managed a team of 65 employees.

• Wrote and implemented the employee handbook for WynnStar, which was used at all locations.

• Experienced in boutique and upscale properties as well as budget properties.

• Possess excellent communication skills and maintained positive relations with staff and guests in high-volume, fast-paced operations. Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly.

• Oversaw F & B Management of Property Restaurant, bar and banquet functions. Including ordering and cost control.

• Extensive use of Microsoft Word, Microsoft Excel, e-mail, and specialized systems Brilliant, Roommaster 2000, CheckInn, Nitevision, Quantis, OPERA, eZee Absolute, Profit Manager and Choice Advantage. Global Distribution Systems and E-Commerce as well as SalesPro.

01/1998-04/2001

Platinum Management Group

Seattle, WA.

General Manager

• Management of 178 room full service hotel with restaurant, bar, spa and 5500 feet of banquet and conference space. Overseeing the F&B department, housekeeping, maintenance, front desk and the sales and catering department.

• Recruitment of quality individuals. Hiring, counseling and terminating employees when deemed necessary. I handle all guest complaints and concerns and resolve them quickly. This was a distressed property and full of challenges. I worked diligently to ensure the hotel returned to its former glory.

• I have excellent communication skills and am sales oriented.

4/1994-1/1998

Wireless Retail Inc.

Florida

Store Manager

• Instrumental in increasing the regions sales volume and surpassing the Miami branch revenue, a goal that was seemingly unachievable, but was accomplished!

• Was Responsible for sales and training of employees. I Maintained records of inventory, scheduling, time sheets, data entry of sales and hours, etc.

EDUCATION

1983-1987

University of North Carolina

Bachelors Degree in Business

2002

CHA- Certified Hotel Administrator

2000-Present

General Sexual Harassment Prevention Certification

2001-2008

H.A.C.C.P (Hazard Analysis and Critical Control Points) for food managers.

2001- Present

Alcohol awareness certification

2001-Present

Food Handlers Certification

Contact this candidate