Customer Service Sales

*** ****** *’souza Road, Mississauga, Ontario. L*V 2X6

(647) 622- 9877

*********@*******.***

SHRADHA PATEL

Objective

Seeking an administrative front desk and/or a customer service position with a commercial bank that will allow me to fully utilize my communication, organizational, strategic planning, and problem solving skills and to create integrated strategies to develop and expand existing customer sales, brand/product evolution, and media endorsement so that I can grow within the organization/ company.

Employment Experience

Jan 2011- Nov 2011 Guess Mississauga, On

Sales Associate

• Provided company with professional transfers and closing its daily ending routines.

• Providing customer service for customers.

• Managed the fitting room, assisted customers in and out the rooms

• Assisted customers with returns and exchanges.

• Successfully reaching sales targets.

Mar 2010- Jan 2011 BEDO Mississauga, On

Sales Associate & Cashier

• Creating, contacting, and maintaining client appointments.

• Maintaining a clean, pleasant and professional environment for clients and colleagues to avoid loss prevention and preserve an orderly and systematic workplace.

• Providing clients with World Class Service and managing transfers and courier packages.

• Journaling company productivity.

• Strong role in store Vision team.

• Convert to Manager on Duty when necessary.

Oct 2010- Feb 2010 Costa Blanca X (seasonal) Mississauga, On

Sales Associate

• Provided company with professional transfers and closing its daily ending routines.

• Providing customer service for customers.

• Managed the fitting room, assisted customers in and out the rooms

• Assisted customers with returns and exchanges.

• Successfully reaching sales targets.

Oct 2008- May 2009 Spring Shoes Toronto, On

Sales Associate & Cashier

• Providing clients with World Class Service and managing transfers and courier packages.

• Assisted with any returns and feedback from customers.

• Made sure all items were aliened and presentable

• Kept the store clean and presentable at all times

• Cashed out customers and handled customer service with returns

Sep 2007- Jun 2010 Rick Hansen Secondary School Mississauga, On

Sep 2010- Current McMaster University Hamilton, On

• Studying Psychology, Neuroscience and Behavior

• Currently finishing 2nd year (2011-2012)

• Fluent in English, Gujarati, Urdu and Hindi

Core Qualifications

• Excellent Team building skills- Team Player enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

• Strong Communication skills- Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.

• Extremely Confident and Comfortable with working in a wide variety of environments

• Strong Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.

• Excellent Research skills- Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

• Excellent Time management skills

• Reliable and Trustworthy

Volunteer Work

• Worked with kids at an elementary school – White Horn Public School Mississauga, On 2007

• Coached at a charity for the Children's wish foundation – Mississauga, On 2009

• Assisted out at the public library – Mississauga, On 2007

• Babysitting – Mississauga & Toronto, On 2007-2010

• Assisted at the Ram Krishna Mandhir (Hindu Temple) – Toronto, On 2010

Hobbies & Personal Interests

• Fashion- make up, hair, clothing, accessories, shoes etc.

• Reading

• Social Activities- Going out with friends and attending parties and gathering

• Sports- volleyball, basketball, and working out

References Available Upon Request

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