Manager Management
Resume:
Ajay Sathyan
******@*****.***
Work Experience:
Sl.No. Company Designation Experience
* ***** ******* ***** – Chennai. Management Trainee (While Studying) May 2005 – October 2005
2 Intelenet Global Solutions – Ascendas, Chennai. Senior Customer Advisor for Barclays (While Studying) July 2007 – October 2007
3 Caliber Point Business Solutions – Dr. VSI Estate, Chennai. Service Delivery Executive February 2008 –
February 2009
# +1 and +2 State board French Tutoring Freelance Tutor March 2009- August 2009
4 Elsevier – Ascendas, Chennai. Executive – Customer Support September 2009 – May 2010
5 Elsevier – Ascendas, Chennai. Quality reporter (Process quality management) June 2010 – October 2010
# +1 and +2 State board French Tutoring Freelance Tutor November 2010 –
Current.
6 South India AIDS Action Program Advocacy Officer November 2010 –
April 2011
7 Sangama, Chennai Community Organizing Officer July 2011 – December 2011.
Roles and Responsibilities:
1. Hotel Goutham Manor – Chennai.
Management Trainee.
Specialized in Front office and Desk Control.
2. Intelenet Global Solutions – Ascendas, Chennai.
Worked as a Senior Customer Advisor for Barclays.
The work involved:
• Taking Inbound calls.
• Up selling bank products.
• Up selling Insurance.
3. Caliber Point Business Solutions – Dr. VSI Estate, Chennai.
Employment and education background verification (Lexis Nexis) also handled process training and Process quality management.
4. Elsevier – Ascendas, Chennai.
Executive – Customer Support
• Ensuring that all commercial agreements and trials are processed accurately and according to the business models in the appropriate fulfillment system within the service level agreement.
• Ensuring that all pre-invoiced and cancelled agreements and expired trials are processed accurately and according to the business models in the appropriate fulfillment system within the service level agreement.
• Working with regional departments and other stakeholders (sales, business Controllers & Print fulfilment Team, etc) to ensure that contractual obligations to/from customers are met and that the processes are followed according to the requirements
• Provide customer support and troubleshooting customer content queries for regional E-helpdesk colleagues.
• Assist regional E-Helpdesk colleagues in troubleshooting customer access queries.
5. Elsevier – Ascendas, Chennai.
Quality reporter (Process quality management)
• Process Quality Management is a team that manages the quality of the content processed by the suppliers.
• PQM is responsible for the quality of the content of the databases like Embase, Fluidex, Geobase, etc.
• In addition to English titles, we also handle other language titles for (Journals, series, Proceedings,…with English characters).
• The PQM team also provides performance summary to the suppliers on a quarterly basis.
6. South India AIDS Action Program, Chennai.
Advocacy Officer
• Under the supervision of the Program Manager, lead the strategizing, planning and co-ordination to build and successfully implement advocacy initiatives under the Pehchan Project.
• In coordination with the Program Manager, develop strategies to ensure information and initiatives from all SSRs(Sub sub recipients).
• In coordination with Program and technical staff, identify key areas for development of advocacy work with SSRs.
• Develop, document and disseminate good advocacy practices, working in close consultation with the Programs team and SSRs.
• Participate in relevant Program activities at state and district level to inform and guide cross state learning policy development and best practices in advocacy.
• Provide technical assistance to build the capacity of SSRs in advocacy, both by distant and on-site support.
• Facilitate state and district level engagement by (name of the organization) and SSRs with indigenous civil society networks, both with each other and with other state level partners.
• Participate and contribute to learning and support networks for developing excellence in advocacy.
• Develop, collate and disseminate advocacy resources, and provide advocacy guidance to the Programs team.
• Take responsibility for day-to-day management of advocacy projects, in close liaison with other Alliance India teams, in particular the technical team.
• Manage processes for sharing lessons and drawing out experience from field Programs, including synthesizing learning from monitoring and evaluation, and responding to advocacy opportunities emerging from (name of the organization).
• Establish, maintain and strengthen effective relationships with relevant stakeholders, including state and district government agencies, SSRs.
• In consultation with the Program Manager, represent (name of the organization) in appropriate state and district level forums.
• Undertake other responsibilities not outlined above which are commensurate with a role of this nature and which have been discussed and agreed between the line manager and the post holder.
7. Sangama, Chennai.
Community Organizing Officer
• Managing a team of activists inclusive of working class LGBTQ and sex workers.
• Crisis/Violence/Trauma management and support.
• Organizing events, workshop and meetings to sensitize and advocate LGBTQ and sex workers issues.
• Form sex workers union and sexual minority’s and gender minority’s forum.
LGBT Community Involvement:
• Participated and addressed a conference on Sexuality and Faith conducted by Gurukul Lutheran Theological College & Research Institute (2009).
• Participated and addressed a conference on LGBT Christians, their Faith and Sexual health, which was sponsored by Concerns for AIDS Research and Education Foundation, India, in association with Center for the Church and Global Aids (2009).
• Participated in NDTV’s “Chennai Speaks Out” program and represented the community (2009).
• Was interviewed by Ragamalika Karthikeyan (Deccan Chronicle) in regards to the community and its acceptance in the society (2010).
• Actively Participated in the Chennai Rainbow Pride Parade (2009 and 2010).
• Participated in a rally, organized by Tulir- Centre for the Prevention and Healing of Child Sexual Abuse, to bring about awareness and to rid child sexual abuse (2009).
• Participated in Point-Counterpoint - Is homosexuality a Challenge to Indian family values conducted by SIAAP(2010).
• Participated in the Pre-Pride Workshop for Facing the Media conducted at the Center for counseling (2010).
• Participated and addressed “The second lay theologians consultation, Theme: A new church for a new world”. Conducted by “Lay theologians network-India” (2010).
• Organized 7 movie screenings for Chennai Dost (2009-2010).
• Organized “Enough is enough: Stop Gay extortion/harassment” a discussion on gay extortion/harassment, how to avoid it and deal with it legally. The discussion was organized with Chennai Dost. Also prepared the handout for the discussion (2010).
• Lectured the 2nd year and Final year students of Gurukul Lutheran Theological College & Research Institute about Sexuality, Gender and Religion.
Volunteering with The Shakti Resource Center and Sangama Chennai:
• A trainee in the LGBT Peer Counsellor Training Program, a pilot project for the Shakti resource center.
• Participated in and documented the workshop on LGBT Community on Sec.377 of IPC and on LGBT rights, organized by Sangama (2010).
• Participated translated (English to Tamil) and documented the Workshop for LGBT community on Sec.377 of IPC and on LGBT rights, organized by Sangama Chennai. (2010).
• Participated and documented the Seminar on Perspective of Mental Health Sciences on Alternate Sexual Orientations and Gender Identities, organized by Sangama (2010) with the assistance of The Shakti Resource Center, Chennai.
• Helped to organize the screening of the documentary “Tales of the night fairies” at The Shakti Resource Center. (2010).
• Participated in a discussion on Faith, Spirituality and Sexuality at The Shakti Resource Center. (2010).
• Prepared an abstract on Sex Work for SIAAP through The Shakti Resource Center (2010).
• Was interviewed by Shruthi Padmanabhan (Times of India) on Love and relationships for a article which is due for publication.
• Helped students from Asian College of Journalism with their project, “Homosexuality – myths and misconceptions.”
• Actively volunteered for Sangama to document all their crisis cases from April 2010 to July 2010.
• Volunteered for Nirangal 2 day pre pride events (2010).
• Volunteered for Sangam and The Shakti Resource Center for the Chennai Rainbow Pride Parade (2010).
• Organized the protest against Health Minister Azad in Chepauk with Sangama (2011).
Languages known:
Sl.No Language Speak Read Write
1. English Yes Yes Yes
2. French (Basic) Yes Yes Yes
3. Tamil Yes Yes Yes
Education/ Trainings:
Sl.No. Institution Discipline Status
1. Asan Memorial, I.H.M.C.T. Jaladampet, Chennai.
Tamil Nadu Open University, Chennai.
[Both Bsc and Diploma were done under Dual mode system.]
D.H.M.C.T. (Elective – Sales & Marketing).
B. Sc. In Hotel and Hospitality Administration. Completed (April 2008).
Completed (April 2008).
2. Tamil Nadu Open University, Chennai. (Distance Education)
B A Tourism. Completed (January 2008).
3. Alliance Francaise of Madras, Nungambakam, Chennai.
French course & DELF1. Completed (January 2007).
4. Glinsys software, Saidapet, Chennai.
D.C.A. (Diploma in computer applications) Completed (August 2001).
5. Center For Counseling , Nungambakkam, Chennai LGBT Peer Counseling Completed (March 2010).
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