Customer Service Administrative Assistant

**** *** ***** ****

Riverdale, GA ***** Phone 404-***-****

E-mail ********@*****.***

Latoia M Lewis

Objective To obtain a customer service position within your organization with the opportunity for growth and advancement.

Professional experience Department of Homeland Security Atlanta, Georgia

Transportation Security Officer 12/2004 to 10/2010

Analyzed record keeping systems, forms control and airport layout.

Assist supervisor on daily operations and classified procedures.

Screen all luggages to ensure passengers safety.

Studied management methods in order to improve work flow.

Greet all passengers in a courteous and proficient manner.

Ross Dress For Less Fayetteville, Georgia

Sales Associate 08/2002 to 04/2004

Answered customer’s telephone and in-person inquiries and directed customers to appropriate sales area.

Resolved customer complaints and requests for refunds, exchanges and adjustments.

Trained co-workers in customer service and how to generate revenue for the company.

WellHealth Chiropractic Center College Park, Georgia

Administrative Assistant 08/2001 to 03/2002

Sorted mail, file records and performed other clerical duties.

Answered telephone calls from potential clients, schedule and set appointments.

Greet all clients in a courteous and proficient manner.

Entered data from source documents into computer, using data entry device.

Education Academy of Beauty Science Stockbridge, Georgia

2008

Diploma

Master Cosmetologist

North Clayton High School College Park, Georgia

2002

Diploma

College Prep.

References Excellent professional references are available upon request.

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