Customer Service Software

DOOEY Thomas YEE

** ******** ****

Wayland MA ***78

617-***-****

******@*****.***

PROFESSIONAL OBJECTIVE

To offer my dedication and productiveness in an associate level position in the IT/ network field utilizing my technical analytical thinking, benefiting companies by contributing in a team environment with a continual willingness to learn.

PROFILE

• Comp TIA A+ certification 2000

• CCNA certification 2000

• Knowledge of PC hardware; testing, installing, configuring and trouble shooting PC components and equipment

• Understanding in networking concepts, TCP/IP, router and switches, and server/ client hardware/ software

• Exceptional troubleshooting and problem solving skills

• Proficient in using variety of computer systems and PC software including MS Windows 7, Vista, Windows XP, Windows 2000, MS Office, Visio, Quicken, Explorer, Firefox. Opera, Chrome, Safari

• Familiar with Windows Server 2008, Linux/ Ubuntu, Unix, Mac OS X Lion, DNS, DHCP

• Fluent in Chinese

• Member LOPSA

PROFESSIONAL EXPERIENCE

EATON PHARMACY, Southborough, MA Oct 2011 to present

Pharmacy Technician/ Network support

• Experience in preparing and packaging solid and liquid medications in a fast pace pharmacy.

• Maintained Zadall pharmacy system software and the pharmacy computer network.

• Responsible for ordering drugs and other medications maintaining pharmacy's inventory.

• Superior customer service with business friendly personality.

ULTRASALON, Sudbury, MA 2003 to 2011

Owner / operator / Systems Administrator

• Operated self startup beauty salon and online merchant store.

• Created and managed merchant website retailing beauty products.

• Designed and implemented LAN/WAN and wireless computer network for salon terminals

• Installed Millennium Salon software and Windows 7 Operating System.

• Supervised staff of employees.

• Organized marketing and business plans.

• Installed wireless routers and network cards in PCs.

PARK AVENUE DENTAL CENTER, Worcester, MA 1993 to 2003

Network Administrator / Dental Billing and Insurance Specialist

• Constructed and set up LAN/WAN office network for computer terminals

• Ensured daily connectivity of all terminals and printers.

• Trained employees on using Dentrix dental software.

• Handled online dental insurance claims.

• Resolved all computer and network issues.

EDUCATION

XINTRA INSTITUTE of TECHNOLOGY, Malden, MA 2000

Studied basics of Computer Networking, HTML, C ++ , Java.

BOSTON COLLEGE, Chestnut Hill, MA 1993

Bachelor’s Degree of Science in Business Administration

NORTHEASTERN UNIVERSITY, Boston, MA 1989

Took starter courses in Electrical Engineering

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