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Manager Customer Service

United States
55,000 annually
March 31, 2011

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Denise Pritchett

773-***-**** cell

773-***-**** home


My goal is to obtain a position in the marketing of communications, specializing in internal and external communications for employees, shareholders, the public and media, contributing polished written copy, the creation and implementation of unique public and media relation’s plans, and brand imaging, as well as superior project management. I am an expert and highly proficient at news-writing, proofing and distributing news releases, managing and coaching executives for interviews; creating key messages and speaking points; managing media inquiries. I manage media data bases; photography shoots, special media events, employee meetings, distribution of press kits and marketing materials, and the gathering of approvals. With over 9 years of experience I write corporate communications plans; (internal and external) newsletter copy; magazine articles; press releases; annual reports; fact sheets; bios; pitch letters; promotion pieces; communications plans; agendas; brochures, and advertising copy best describes my expertise. Equally important, I research Internet/Intranet material, marketing/customer surveys, employee surveys, media publications, radio and television stations nation- wide. I have been responsible for creating and implementing public and media relations plans for community awareness; developing articles and speaker abstracts; writing clean descriptive copy for new products and merchandise and clear, concise key messages for annual reports, speaking points and FAQs (frequently asked questions). Finally I have fulfilled the role of company spokesperson corresponding with news, radio and television media, including live interviews for updates on outage information and general contact to maintain good relations; responding to media inquiries in a timely manner, and managing photography shoots and distributing timely news via press releases, internal newsletters and company-wide e-mails.


Syprot International Corporation Chicago, IL

Marketing Communications Coordinator / Administrator 02/10 to present

• Marketing Communications coordinator and copywriter/Brand manager

• Execute product/category marketing plans for segments driving incremental sales growth, share gains and positive brand attributes.

• Work with Marketing Manager to define existing and new and existing consumer target(s) and segments and develop propositions and programs to drive business within them

• Conduct competitor and market analysis, including product and claim analysis, to develop counter strategies and initiatives

Collaborate with internal and external partners to execute go-to-market strategies, ongoing support and plans including new product launches, advertising creative, media planning, channel strategies, public relations, point of sale, promotions etc.

Internet maintenance

• Manage Communication budget

• Track all communications efforts

• Project manager

• Social Media and External news media specialist

• Creative writer and designer for newsletters, direct mail pieces, promotional materials and press releases

• Graphic Design utilizing HTML program and Photoshop

• Respond to media inquiries and update intranet site

• Office manager, heavy phones clerical and administrative duties

• Accounts receivables and payables

Chicago Minority Supplier Development Council Chicago, IL

Assistant Director Event Marketing/ 06/09 to 02/10

Communications Coordinator (Contract Employee)

• Assist with planning and coordination of the 43rd annual Chicago Business Opportunity Fair.

• Identified opportunities for Chicago Minority Business to become more engaged with Fortune 500 companies.

• Lead on Project Management/Supervising a staff of five.

Pritchett pg. 2

• Write and edit copy and graphics for strategic Communications and Marketing plans for CBOF 43.

• Act as Media spokesperson for organizations while writing press releases and keeping media abreast of event.

• Press release writer/coordinator.

• Work with sponsors to achieve value-based outcomes.

• Manage budget.

• Arrange travel meetings and keep social media updates. Act as Public Relations planner and coordinator.

Comcast Oakbrook, IL

Employee Communications Specialist 06/07 to 06/09

• Create brand management, strategic communication counseling researching, writing communications plans, press releases and business objectives. Coordinate approvals for articles in print and electronic publications. I develop and write news and magazine articles, edit and fact-check copy as well as manage company wide emails. Produce crisis control and reputation-building public relations plans, using cold and pitch-calling skills.

• Acted as external media spokesperson answering media inquiries via telephone and live interviews with media covering topics from price increases, cutting technology, brand image and executive biographies.

• Write and edit copy for timely news via press releases, internal newsletters and company-wide e-mails.

Ameritech/SBC Chicago, IL

Communications Specialist / Customer Service Rep 10/01 to 05/06

• Wrote descriptive product copy for customer mailings.

• Updated Intranet with fresh timely news daily such as stock prices, and news from CEO.

• Pitched ideas to media for speaking engagements and press events.

• Wrote press releases, created media kits and coached executives for interviews.

• Assisted with layout and design for company newsletter.

• Wrote newsletter articles and interviewed employees for internal story content (Enhanced employee support for brand imaging, employees felt their opinions and input made a real difference.)

• Wrote company memos and managed email content for an audience of 11,000 employees; revitalized company fact sheet, annual reports and executive bios

Beaman Inc., Chicago, IL

Public Relations Specialist 10/00 to 10/01

Clients: Art. Com, AT&T Broadband and the National Association of Minorities in Cable

• Drafted and edited media alerts and press releases - sent over AP newswire

• Served as writer and media correspondent

• Assisted with coordination and implementation of special events to promote client’s business

• Managed media database

• Pitched to newspaper, radio and television media via telephone and written communication (One release gained coverage for client in Chicago Tribune’s art section for new ways to purchase art.)

• Created media kits for press and clients

• Managed photo shoots to promote image building

• Assisted in managing budget for individual clients

PNC Mortgage Chicago, IL

Communications Specialist 5/98 to 10/00

• Created and implemented community public relations plans such as programs for local high school students to learn about the importance of keeping good credit, and how to obtain mortgages, for first time home buyers.

• Wrote copy for ad campaigns and brochure material

• Writer and assisting editor for internal newsletter Interest Points

Pritchett Pg. 3

• Media database manager; Wrote timelines for publications

• Assisted with planning and implementation for annual manager’s meeting

• Pitched to media; wrote press releases and distributed over AP newswire (Two releases resulted in coverage for Good Morning America, announcing MatriMoney, a Mortgage product for first-time home buyers. Product was announced during a Bridal segment of the show. Also pitched to David’s Bridal and Modern Bride magazines that ran article about the benefits of MatriMoney for newlyweds in their June issues.)

• Wrote and managed photo shoot for executive biographies

• Coached executives for interviews, wrote speeches and key messages

• Revitalized annual reports and fact sheets

• Interviewed employees for intranet news material, also placed on intranet with photos

ComEd/Unicom Chicago, IL

Communications Associate/Customer Service Rep 7/94 to 5/98

• Assisted with layout and design for internal newsletter Unicom Today

• Contributing writer for intranet and monthly publication Unicom today

• Acted as spokesperson for live interviews to radio and news stations for updates on outages (Gave positive, timely news updates to the media during the summer of 1995 when the demand for electricity was extremely high. Responded with positive truthful information to Mayor Daley’s accusations that ComEd was not doing its job when the city temperature reached the nineties and power was scarce)

• Office database manager

• Worked with Public Affairs to promote ComEd to the community by writing news articles for shareholders newsletters.

• Interviewed employees and executives for news stories; media correspondent


DePaul University, Chicago IL (Currently studying for MBA)

Southern Illinois University

Bachelor of Science Degree: Journalism News Editorial, (GPA 3.45)

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