Customer Service Manager

MICHAEL J. COBB

*** ********** ***** ** *********@***.***

Wentzville, MO 63385 314-***-****

SUMMARY OF QUALIFICATIONS

Customer Service Professional with extensive and progressive experience in the transportation industry. Highly skilled at communicating effectively with clients, vendors, drivers, mechanics, and Corporate level executives. Superior mechanical knowledge of trailers and trucks. Ability to document, communicate, coordinate, expedite, follow-through, supervise, and manage. Regarded as a proactive and results-driven team player and leader.

PROFESSIONAL EXPERIENCE

ACCESS LOGISTICS LLC-St. Louis, Missouri 2011- 2012

Dispatcher (October 2011-April 2012)

Dispatch drivers to deliver medications to nursing facilities. Ensure deliveries are made in a timely manner. Make sure routes to rural areas are covered. Call additional drivers as needed. Prepare end of shift report.

XTRA CORPORATE LLC – St. Louis, Missouri 1992–2009

Warranty Coordinator (2001–2009)

Recovered money from trailer manufactures through warranty programs, contacted and dealt directly with manufacturers’ representatives. Prepared and presented reports documenting manufactures’ issues with equipment and prepared weekly reports for review by XTRA Lease branch personnel to handle possible warranty claims on equipment domiciled at local branch. Assisted XTRA’s Traffic department in moving equipment branch to branch nationwide and Canada.

Road watch – Trailer Breakdown (1992–2001)

Handled telephone calls regarding road breakdowns. Contacted vendors for repairs. Notified XTRA Lease branches of breakdown problems. Expedited repairs to facilitate customer’s ability to complete deliveries on time. Followed up with vendors and issued purchase orders.

J.B. HUNT TRANSPORT – St. Louis, Missouri 1989–1991

Fleet Manager

Responsible for total supervision of 35 drivers and liaised with management to handle major problems of drivers. Insured drivers completed necessary paperwork properly and promptly. Aided drivers in understanding payroll procedures. Evaluated drivers performance, ensured on-time pickup and delivery service to customers, and dispatched drivers to ensure proper routing for maximum cost savings. Aided drivers in maintaining currency of drivers’ licenses and physicals. Participated with safety department in driver accident reviews. Enacted disciplinary action when necessary.

GELCO TRUCK LEASING – St. Louis, Missouri 1984–1988

Supervisor

Supervised four employees responsible for answering phones and processing road breakdown calls. Maintained appropriate customer, district, and corporate relations. Kept shift personnel current with all policies and procedures. Update, reviewed, and wrote fleet control policy manual to ensure employees understood company polices and changes. Reviewed employees’ performance; counseled, trained, and disciplined as needed. Evaluated shift performance and productivity.

Call Coordinator

In addition to supervisory responsibilities, handled truck breakdowns including, lease truck breakdowns throughout United States and Canada; contacted vendors to secure service and repairs expeditiously; disbursed company purchase orders for payment of service and repairs; ensured cost of repairs was in line with industry standards; processed accident reports for Insurance Department; authorized fuel purchases to eligible customers.

EDUCATION

Diploma – DeAndreis High School – St. Louis, Missouri

Forest Park Community College, St. Louis, MO GPA: 3.5/4.0

Completed seminars:” Transactual Analysis & Time Management. “ May 1978 and ”Management Development, September 1981.

References submitted upon request.

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