Receptionist
Resume:
El Paso, Texas *****
****************@*****.***
Veronica Arenas
Qualifications: General Office Procedures, Great customer service. Knowledgeable in various software such as Windows, Excel, Power Point, Microsoft Windows. Able to interpret Policy procedures and to build and maintain effective working relationships with management: coworkers, staff , general public as well as clients. Able to communicate effectively orally and in writing. Able to work very well under pressure, as well as organize and prioritize tasks assigned.
05/01/08- 09/11
EP Modern Aire Rmdl’ and Construction. El Paso, TX
General Office Secretary
Responsibilities: General office procedures, Ran reports and quotes for coworkers and general public. Organized and arranged tasks assigned. Modified dictations for daily logs and bids relevant to the job.
10/11/10-02/11
Alorica, El Paso, TX
Data Entry, Discount Verification Group
Bilingual Inbound customer Service, Verified employment for ATT Clients. Interact with customers primarily phone-based via incoming calls with a variety of communication tools such as e-mail, fax and Internet live chat.
02/12/07-04/30/08
Choices, Workforce Solutions, El Paso, TX
Administrative Technician
Responsibilities: Data entry for Choices program, General office procedures, Issuance of supportive services for eligible Clients, Responsible for Reconciliation of Prepaid Gas Cards. Provided orientation appointments and scheduled Clients as needed. ,. Conducted assessments along with orientations for program. Interpreted Choices Program guidelines, policies and procedures. Built and Maintained effective working relationships with HHSC staff; secured confidentiality with Clients as well as staff. Provided accurate files for Case Management as needed.
11/04 – 09/06
The Installation Team, Construction Co. El Paso, TX
General Office Secretary
Responsibilities: personal computer software, filing, faxing, generated quotes, printed receipts and worked with customer and clients on a daily basis.
03/99 – 10/04 Central Appraisal District, El Paso, TX
Administrative Clerk/Deeds & Exemptions
Responsibilities: Registration and filing deed records to change ownership in residential properties for tax purposes. Processed Applications for Homestead, Senior Citizen, VA, and Medical Exemptions. Processed mobile home permits. Provided general public with
information pertaining to property values and Tax estimations. Job required knowledge of statues, laws, & codes applicable to department.
11/97 – 03/99 El Paso County Court House El Paso, TX
County Clerk/Vital Statistics
Responsibilities: Registration and filing of Birth and Death records, Assumed names, Deed records, and other legal documents as well. Processed septic tank permits, and marriage license applications. Cash registrar, handling up to $1,000.00 a day. Awareness of security features based on permits and determinations for fees and issuances of legal documents, knowledge of different software such as Windows, Excel, Microsoft Windows, interpreted policy procedures, performed basic mathematical calculations, maintain confidentiality and accurate files while being a team player.
04/97 – 10/97 Deseret Forwarding Co., Inc. El Paso, TX
Dispatch Outbound Military Shipments
Responsibilities: transferred memos, paperwork and line haul information into data files, assisted in various computerized evaluations to determine price rates and mileage plans, overall tying, faxing, and recording statues pertinent to shipment movement
02/97–04/2000 Paramount Adjustment Bureau Inc. El Paso,TX
Receptionist/Clerk
Responsibilities: filing, answering phones, faxing, mailing out correspondence daily, transferred and modified dictations, revised and created correspondence and documentation that were related to the collection agency.
Education: 2005
El Paso Community College
Major: Business Administration
1993
International Business College
Computer Specialist Certificate
1991
Irvin High School
High School Diploma
References: Upon Request.
Contact this candidate