Medical Assistant Customer Service
Resume:
Keona McMillian, RMA
Seeking a position in Concord or Charlotte, NC
*********@*****.***
Objective
Registered Medical Assistant seeking the opportunity to utilize my skills and training. Will demonstrate a sensitive, caring approach to patient care along the ability to work cooperatively with all members of the health care team.
Education
ECPI College of Technology Virginia Beach, VA
AAS (Medical Assisting) Jan 2011
Relevant Skills, Training & Certifications
Excellent customer service skills
Perform visual acuity testing
Measure patient vital signs and chart medical history
Measure medications and give injections
Perform capillary and venipuncture blood draws
Prepare specimens and perform simple lab test and analysis
Attach leads to patient and perform EKGs
Perform ear and eye irrigation
Properly handle and dispose of bio-hazardous materials
Understand and will comply with HIPPA regulations regarding patient privacy issues
Certifications and Registrations
CPR
Medical Assistant
AMT
Work Experience
Hampton Inn and Hampton Inn & Suites Fayetteville, NC, Concord, NC
Guest Service Representative Nov 2001-Current
• Accept reservations; greet and check in guest, verifying booking information, billing information, etc
• Provide guest with area information
• Process payments for hotel stays; reconcile sales to receipts and investigate discrepancies; make daily cash deposits; compile and balance daily revenue reports
• Answer incoming calls and transfer calls to rooms or to hotel depart; set wake up calls
• Review guest complaint forms, follow up with guest as appropriate, and submit/follow up activity for management review
• Respond to guest questions about charges, accommodations, services, etc
• Monitor guest services when management is not present, addressing and reporting any issues
• Operate switchboard and resolve issues regarding incorrect charges, dissatisfaction with accommodations, and rude treatment from employees
• Respond to service calls and deliver orders to rooms
Keona McMillian, RMA
Page 2
Southern Regional Area Health Education Center Fayetteville, NC
Medical Assistant (Externship) Oct 2008-Feb 2009
• Assisted physician with patient exams and procedures
• Preformed ear lavages
• Prepared examination rooms and equipment
• Escorted patients to rooms; measured and recorded vital signs; interviewed patient to obtain medical history and current complaint; updated and documented patient information
• Prepared nebulizers
• Draped and prepared patient for exams/procedures
• Obtained and prepared specimens for shipment to outside labs; performed urinalysis including glucose, protein and pregnancy testing; performed dipstick, strep, flu, mono, etc
• Measured dosages and administered intramuscular, subcutaneous, and intradermal injections and immunizations
• Attached leads and performed EKG testing
• Prepared and examination/ procedure rooms and equipment before and between patient use; performed light housekeeping as needed
• Stocked supply and exam rooms
• Cleaned and sterilized instruments; operated autoclave
• Administered Snellen eye exams
• Entered diagnostic codes into computerized patient record so that charges could be accurately processed
• Assisted at front desk and in medical records to help maintain patient flow and work flow
• Greeted patients, check patients in/out, verified insurance and collected co-pays
• Photocopied insurance and ID cards
• Made, cancelled, and rescheduled appointments
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