Software Project

Phone: 904-***-****

*** ********** **. ~ Mary Esther, FL 32569 *********@*****.***

QUALIFICATIONS

Accomplished, award-winning Senior IT Support and Systems Administrator with years of experience in challenging, fast paced satellite telecommunications support.

Specialist in collaborating with management and technical groups to establish requirements and develop project plans, milestones, and resource needs.

Extensive experience configuring/deploying workstations, servers, printers, peripherals, and networking equipment, resolving software conflict issues, ensuring connectivity and optimizing operations.

Create daily work plans, establish policies and processes, and motivate/coach teams.

Recipient, US Navy/Marine Corps Commendation Medal for work as Information Systems Leading Petty Officer, 2002 - 2006. Active Top Secret/SCI Clearance.

COMPUTER SKILLS

Hardware: Dell/IBM/HP, Desktops, Servers, Laptops, Printers, Peripherals, (ISNS) AN/USQ-153, AN/USQ-119 (GCCS-M), JOTS19, ADNS, ISNS

Platforms & Systems: Windows Server 2000/2003/2008, Windows XP, Exchange, MS SQL 2000, CENTRIX

Networking: LAN/WAN, TCP/IP, UDP, LDAP, DHCP, DNS, WINS, FTP, SSH, SSL, SMTP, POP3, Routers/Switches/Firewalls (Cisco), Cabling, OSPF

Software: MS Office Suite, SQL Server, HTML, Joint Personnel Adjudication System (JPAS), Information Assurance Vulnerability Alerts (IAVA), Online Compliance Reporting Systems (OCRS), Electronic Key Management System (EKMS), TACINTEL, OPINTEL, NEWSDEALER

CAREER ACHIEVEMENTS

Satellite Communications SOPs: Wrote 20+ SOPs for streamlining Satellite Communications that were standardized and implemented at Naval Station, Mayport, FL, and Naval Station, Norfolk, VA.

Software/Hardware Transition: Oversaw seamless transition to US Navy/Marine Corps Internet (NMCI) computer system from commercial software/hardware systems.

Tactical Intelligence Communications Cutover: Integral role in cutover of TI communications system from DOS to UNIX software.

Joint Personnel Adjudication System Subject Matter Expert: Recognized as subject matter expert in JPAS; oversaw 250 personnel security clearances.

PROFESSIONAL EXPERIENCE

UNITED STATES NAVY 1991-2011

Information Systems Division Leading Petty Officer, 2009-2011

USS Farragut, Naval Station Mayport, FL

Managed LAN and systems supporting 250 personnel, 94 workstations, and 8 classified/unclassified servers. Resolved issues for network and systems (Windows, UNIX/Linux, MS Access); repaired hardware failures, solved software conflicts, rebooted systems, restored data, and ensured local connectivity.

• Provided Level 1 / 2 support as support technician for daily and advanced technical challenges; responded to support calls, and investigated/coordinated escalations, deliveries, and installations.

• Collaborated with management to determine IT support priorities and technical roadmaps for projects; developed daily work schedules and ongoing project plans.

• Managed work orders, directed/guided/assisted network, application, and system upgrade efforts.

• Installed and configured OS, local, and enterprise applications and new hardware.

• Maintained/updated system documentation; provided formal and informal user training.

Key Accomplishments:

- Middle East Deployment: Successfully managed all computer systems and shipboard communications during highly rigorous Middle East deployment.

- Board of Inspection and Surveys Inspection: Division scored higher than any previous ship in the last 3 years for an inspection conducted on each ship every 5 years.

ROBERT THOMPSON 904-***-**** ~ *********@*****.*** PAGE TWO

UNITED STATES NAVY, cont’d.

Cryptologic Division Leading Petty Officer, 2006-2009

USS Farragut, Naval Station Mayport, FL

Managed, oversaw, and led team(s) to maintain hardware/software cryptologic and supporting computer/network systems. Supervised and trained 6 technicians.

• Performed preventive and corrective maintenance among 12 specialized satellite communications systems including cable fabrication and installation.

• Coordinated with management, senior cryptologic personnel, and key technical staff to determine upgrade and new project roadmaps; designed project plans/schedules, identified appropriate resources, and led efforts.

• Developed daily work and maintenance schedules, established service levels, and monitored follow through.

• Coordinated system functions, refined and “tweaked” hardware/software, and ensured overall system function.

• Briefed senior officers on corrective maintenance performed and down times associated with equipment repair.

Key Accomplishment:

- Cryptologic Communications Circuits: Integral member of Pre-commissioning Crew and team installing and activating all Cryptologic Communications Circuits.

- Commendation: Received US Navy/Marine Corps Commendation Medal for outstanding dedication, commitment, and service.

Helpdesk Supervisor/IT Department Leading Petty Officer, 2002-2006

Naval Information Operations Command, Sugar Grove, WV

Led 4-member team to troubleshoot and resolve software and hardware issues on Windows XP, MS Office applications, Outlook, Adobe Professional, Citrix applications, and general network connectivity and printers in a 500-person command center.

• Arranged work schedules, defined policies and procedures, and monitored support.

• Provided support in a Level 1 / 2 role for advanced technical issues; conducted root cause analysis, resolved software conflicts, and re-established local connectivity.

• Installed/re-installed and configured/re-configured OS, printers, and drivers; led initiatives to upgrade OS and enterprise applications.

• Managed account administration and configuration with Active Directory.

• Modified builds, updates, patches; conducted server backup, wireless testing and research for various applications in multiple environments.

Key Accomplishment:

- 98% Success Rate: Oversaw helpdesk team with 98% resolution rate without escalation outside the department.

Communications Watch Officer, 2000-2002

USS Hue City, Naval Station Mayport, FL

Installed and managed mobile cryptologic gear; delivered outstanding uptimes, performed break/fix, analyzed systemic and recurring failures, and assisted in enterprise initiatives.

Key Accomplishment:

- Subject Matter Expert: Established reputation as Naval Station Mayport, FL, resident Subject Matter Expert in basic and Satellite Communications.

VQ-1 Detachment, 1998-2000

Misawa Air Base, Misawa, Japan

Satellite Technician, 1995 - 1998

Naval Security Group Activity Northwest, Chesapeake, VA

Supported TACINTEL Communications subsystem, NEWSDEALER Message Processing System, OPINTEL System, GCCS-M and additional cryptologic gear.

US NAVY TRAINING

Information Systems Network Security, 2009 Primary Leadership Development, 2004

Navy Integrated Cryptologic Communications Systems, 2003 Network Administrator, 2003

Fleet Integrated Cryptologic Communications Systems, 2000

ROBERT THOMPSON

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