Experienced Customer Service Rep

Darcel Wright

**** **** ********* **.*Lake Charles, LA*337-***-****

Work Experience

State of Louisiana October – present

Health and Hospital-Addictive Disorder

pbsProvide general information to visitors and callers regarding clinic operations, services and fees. Screen calls, which involve judgment and independent decisions through a series of questions in order to determine the callers, should be referred for detox assessment. Reschedule missed appointments and maintain referral information. Open and maintain charts insuring proper forms are completed and filed per agency regulation. Maintain statistical information for grants. Payroll monitor for satellite clinic insuring time and attendance sheets are accurate and complete with leave slips and overtime slips prior to forwarding to payroll.

Bellsouth/AT&T November 1997 – September 2008

Customer Service Rep, Operator, Service Assistant

Call Center Rep/Call Center Relief Supervisor

Customer Service Rep-Provide professional solutions to telecommunication needs. Experience in collection, sales, training and servicing products. Troubleshooting problems with wireless and wire line equipment and services. Interviewing customers when connecting new service and perform credit checks. Up sell to customers.

Service Assistant – Relieving Supervisor- Handle all escalations. Make correction to data base. Relieve In-charge. Monitor operators as to how it affects regulations of office. I have ten years and nine months of call center experience. I have two and half years relieving management experience.

Players Casino Group Services Rep April 1997 – November 1997

Greet customers, make presentation to bus groups. Maintain schedule for buses. Make player’s cards. Maintain nightly books. Assist with special events and parties.

Southwest Louisiana Entertainment Agency

Personal Assistant/Secretary February 1995 –October 2003

Answer phones, typing, make bank deposits, maintain schedule for owner. Make travel arrangements. Send contracts and riders to promoters. Advise promoters of fees.

Education

Delta School of Business Secretarial

August 1989

McNeese State University DeVry University

August 1988 – December 1988 July 7, 2008 -Present

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