Exp Operations, Logistics, Warehouse and Customer Services Profesional

Professional Profile

I am an enthusiastic and experienced Operations Professional, who enjoys being part of, as well as leading, a successful and productive team. I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively.

Key Attributes

 Self motivated

 Hard Working

 Honest and reliable  Good communicator

 Professional

 Strong logistic skills

Employment Experience

2008 - 2009 Pacific Batteries Lami.

Warehouse and Logistics Manager

 Develop and maintain a Logistics system and development of customer-specific programs that is aligned with new growth in Product sales, specifically to deal with the expansion of Pacific Batteries sales market in PNG, Australia and expansion into the Middle East markets

 Direct dispatching to ensure timely and accurate scheduling of shipments. Coordinate any secondary deliveries due to any shortages or mistakes on original scheduled deliveries.

 Direct the receiving to ensure proper count and physical inspection of merchandise. Manage proper distribution of product. Ensure stock is properly rotated.

 Coordinate with Production and Sales Manager to ensure adequate inventory is received and available for prompt deliveries.

 Produce regular reports and statistics on a daily, weekly and monthly basis; keeping stock control systems up to date and planning future capacity requirements;

 Overall responsibility for all matters related to building security, equipment maintenance and warehouse supplies

 Analyze warehouse operation to maximize efficiency; suggest, write and implement new procedures as needed

 Overall responsibility for all matters related to warehouse personnel

 Ensuring that all Warehouse processes are carried out in accordance with Pacific Batteries ISO 9001 requirements.

 Suggest, write and implement new safety policies as needed

2006 - 2008 Dulux Paints / Pacific Investment LTD Lami.

Operations Manager

Operations/ Plant and Logistics Management

 Responsible for Site Security of all Dulux locations in Fiji, which included physical security, emergency planning, incident management and information protection.

 Supervise and coordinate Laboratory Manager, Production Supervisor and Warehouse and Distribution Manager, maintenance and repair items, subcontractors, and maintenance staff for contract requirements and the daily operational activities for the site.

 Directly train and manage 3 managers and oversee a total staff of 14 on site.

 Ensuring proper plans are in place for Production to meet Sales Budget/ Forecasts.

 Forecast and ordered production of 50,000 liters of Paint on average per month, analyzing sales data to accurately meet demand and emergency orders

 Control of inventory to ensure that working capital budget is met.

 Implement and manage Preventative Maintenance Program.

 Manage Dulux Trade Centre Lautoka Operations.

 Ordering of Raw Materials and Finished Goods from both local and international suppliers.

 Prepare purchase orders and send copies to suppliers.

 Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.

 Respond to customer and supplier inquiries about order status, changes, or cancellations.

 Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late

deliveries, and other problems.

 Compare prices, specifications, and delivery dates in order to determine the best bid among potential

suppliers.

 Check shipments when they arrive to ensure that orders have been filled correctly and that goods

meet specifications.

 Compare suppliers' bills with bids and purchase orders in order to verify accuracy.

 Approve bills for payment.

 Locate suppliers, using sources such as catalogs and the Internet, and interview them to gather

information about products to be ordered.

 Monitor in-house inventory movement.

 Monitor contractor performance, recommending contract modifications when necessary.

Safety Health and Environment Responsibilities (SH&E)

 Developing and implementing SH &E plans.

 Customizing and Implementing SH & E Procedures and guidelines.

 Develop and implement Job Specific Work Instructions.

 Managing Contractors on SH & E, including the issue of Work Clearance

for all types of work (Cold Work, Hot Work, Confined Space Work, Work at Heights).

 Conduct bi-weekly Tool Box (safety) talks with the Operations Team.

 Conduct weekly Unsafe Acts Prevention audits.

 Conduct monthly Job Safety Risk Analysis.

 Conduct monthly Housekeeping and Vehicle Audits.

 Monthly reporting of SH&E performance.

 Conduct training to Dulux Staff on SH&E issues.

Customer Service Management

 Provided support to the sales team, ensuring all sales and service objectives were met.

 Worked with new customers in the development of new accounts and the implementation of new systems.

 Assisted in the training of new customer service representatives and associates.

 Prepared daily X-cell generated sales reports for the sales team and sales management.

 Generated repeat business through successful client follow-up.

Finance Responsibility

 Prepare annual budget

 Manage Operational Expenses within Budget

 Negotiate competitive prices with suppliers

Administrative Responsibility

 Communicating Business goals and objectives to employees

 Selection of Contractors

 Recruitment and termination of staff

 Authorizing expenditure within the Operational Budget

 Develop and monitor annual objectives, training and development plans for staff

 Provide performance feed back to staff

2004 - 2006. Lawhill LTD / Pacific Investment LTD Lami.

Technical Representative/ Development Officer, Sales Division

 Providing Technical advice to Customers

 Develop new markets for a wide range of products, ranging from Wines to Hilti Power Tools and Coleman Products.

 Develop and implement Sales Budget for the Central Territory

 Control Debtors

 Assist in Developing an efficient distribution and maintenance service process

 Product awareness drives

2003 - 2004 Dulux Paints / Orica Coatings Lami.

Business Development Officer, Sales Division

 Developed sales territory and built strong client relationships within a highly competitive environment through networking and incentive programs.

 Assisted National Sales Manager with overall Department supervision.

 Recommending the Best Paint System for projects.

 Provide contractors with surface preparation guides / requirements.

 Oversee all painting and surface preparation work for certain projects

 Work with architects, engineers and hoteliers on projects.

 Providing estimates and technical advice to customers.

 Color scheme recommendations.

 Meeting sales targets.

2001 - 2003 Dulux Paints / Orica Coatings Lami.

Customer Service, Warehouse & Distribution Manager

 Managing and supervising central warehouse operations, including distribution

 Contract, coordinate, and schedule freight operations between numerous Customer Stores.

 Assisted in reorganizing warehouse operations and freight distribution, to reduce Operating expenses.

 Control of Stock Levels.

 Stock Rotation and Stock Security.

 Meeting deliveries in full and on time targets.

 Introduction of Work Instructions of all warehousing and tinting tasks.

 Working with architects and engineers on special projects.

1997 – 2001. Dulux Paints / ICI Paints Lami.

Production Manager.

Production Co-ordination

 Providing an effective production plan to fully meet sale demands on time.

 Managing and controlling Raw Material Stocks

 Providing Production Reports to the Executive Team

 Planning Machine usage and maintenance.

General Responsibilities

 Meeting Production Targets

 Oversee the Quality Control Department.

 Providing and implementing a maintenance plan for both the Manufacturing and Warehouse and Distribution Department Machinery.

KEY ACHIEVEMENT SUMMARY

One of my greatest personal achievements in the Operation's Department was the development and implementation of Work Instructions and Dulux SH&E Procedures. One of my strongest points was my ability to work well with, and understand the nature of the Dulux Business and more importantly the People within Our Business. If there is one thing I learnt from working with Customers and fellow Employees is patience and flexibility. Joining the Sales Team I have learnt the importance of understanding my customers business, his requirements, his temperament and the opportunities his business might have for mine.

I believe that my ability to perform, adapt, review my performance, admit my mistakes and learn from them make me a valuable employee. If I am in need of assistance I am not afraid to ask. Often when I need to be flexible and learn new concepts, I research them thoroughly until I understand them. I have a strong work ethic and commitment to both my profession and my employer. I am able to create good working relations with all levels of staff, management, officials and institutions and strongly believe in cooperation.

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