Mail Services Clerk

Alfred Q. Pineda________________________________________ 531 Belgrave Lane, Tucker, GA. 30084 ● 718-***-**** ● 917-***-****

OBJECTIVE: Dedicated individual with a desire to learn; seeking an opportunity that will utilize my knowledge, skills, and abilities.

EXPERIENCE HIGHLIGHTS:

Supervisor, Mail Services

2007 to 2008 Citigroup, 731 Lexington, New York, NY

Supervised staff and responsible for time and attendance.

Accountable for all mail, such as, FEDEX, DHL, UPS, messenger packages and other couriers.

Monitored and maintained weekly record of total incoming and outgoing shipments.

Prepared monthly random generator report from internal trading system.

Handled lost, missing packages and other issues.

Prepared Metrics monthly report.

Updated Risk Control of Self Assessment (RCSA) for Audit.

Responded to inquiries and requests for information via email and phone.

Maintained office equipment (copiers, fax machines, postages machines, etc.).

Performed other duties as assigned by Manager.

Mailroom Clerk II

2003 to 2007 Citigroup, 399 Park Avenue, New York, NY

Responsible for daily incoming/outgoing mail log and Crystal/operator productivity reports.

Prepared weekly and monthly Metrics reports.

Processed outbound and inbound domestic pouches and shipments for Citibank locations.

Contact for client issues.

Backup for mail delivery and processing of outgoing metered mail.

Responsible for receiving, sorting, recording and processing deliveries from vendors.

Checked UPS daily branch pouch and prepared stickers with site codes.

Prepared tickets for outgoing express mail (FEDEX, DHL, and UPS OVERNIGHT).

Shipping & Receiving – Material Handler

2001 to 2003 Salomon Smith Barney, 388 Greenwich Street, New York, NY

Responsible for incoming freight (recorded and X-rayed).

Sorted, delivered and picked up inter-office mail and packages.

Coordinated with other mailroom employees to process shipments and logged each outgoing item.

Responsible for ticket orders from messenger center for inter-office deliveries and pick ups.

Coordinates with branches for employee updates and addresses for undeliverable mail.

Prepared and sorted daily reports by floors and branches, filed all paper work for outgoing and

incoming mail.

Publication – Fulfillment Clerk

1999 to 2001 Salomon Smith Barney, 140 58th St. Brooklyn, NY

Responsible for client orders and setting up portfolio materials.

Packed and delivered all orders through FEDEX.

Collated several types of travel kits and maintained inventory balance.

Scanned ticket orders and responded to client inquiries.

Handled special projects as assigned.

EDUCATION:

Thompson Learning - A Plus Computer Course

Asian Institute of Applied Electronics, Philippines - Vocational Course (1988)

American Computer Training and Consulting - Comptia A+ (2009)

KNOWLEDGE AND SKILLS:

Mailroom procedures and equipment operation

Filing & Data Archiving

Microsoft Office, Outlook, Excel & Word Basic

Aims, Hassler Mailing Machine, New Smart Track Technology

References are available upon request.

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