Office Support/Data Entry/Financial Experience

Anne M. Howard

Missouri City, TX *****

Home: 281-***-****

Cell: 832-***-****

Email: ************@*******.***

Dear Human Resources:

I am a self-starter with over fifteen years experience in the banking/finance industry, including customer service, and three years in collections. In addition, my knowledge consists of compliance and regulatory laws/guidelines set by governing agencies. Experienced in setup and preparation of files, processing, obtaining required documentation including background information. I have great interpersonal, organizational, and communication skills. I am motivated by change and that my knowledge and skills are directly related to the time, energy, and effort that I commit to my position.

I bring a very personable approach and a highly professional image and connect effectively with both peers and clientele.

I am exploring new opportunities and I am anxious for new challenges. I look forward to hearing from you soon in order to further discuss my experience and qualifications. Please feel free to contact me directly to schedule an interview for the position currently available.

Thank you for your consideration.

Sincerely,

Anne M. Howard

ANNE M. HOWARD

• Missouri City, TX 77489

H 281-***-**** C 832-***-**** • ************@*******.***

Talented finance professional with experience providing outstanding customer service, data entry,

collections, loan/financial/claims support specialist and lending expertise.

SUMMARY OF QUALIFICATIONS

• Fifteen years of experience in the finance industry with expertise in financial counseling and consumer lending practices. Extensive knowledge of NCUA and Federal guidelines.

• Exceptional problem solving skills with the ability to handle diverse and complex situations.

• Effective communicator with outstanding written and oral communication skills.

• Team player with the ability to develop strong relationships with customers, coworkers, and management.

• Superior customer service skills with the capacity to establish strong rapport with customers and successfully address issues including: inquiries, discrepancies, and billing concerns.

• Diligent worker with positive attitude and ability to learn new concepts quickly.

• Computer software skills, including Microsoft Word, Excel and Outlook. Knowledgeable in the use of automated systems.

• Data entry - 11,000 – 12,000 kpm (approximately 60-65 wpm)

PROFESSIONAL EXPERIENCE

MORTGAGE ALTERNATIVES, Houston TX 2010–2011

Clerical Assistant/Data Entry

Temporary – (10/2010 – 5/2011) Worked on a short term assignment at Stewart Lending Services in the Retention Department. Responsible for accurate data entry and verification of closing documents of residential mortgages filed for title recording. Average files per day 250-300 and 11,000-12,000 kpm (approximately 60-65 wpm).

SYNERGY ONE FCU, Manassas Virginia 2007–2009

Collector

Accountable for all aspects of delinquent or overdraft accounts. Follow through on procedures for returned checks. Daily review and update of member accounts including payments and eligibility for credit union products and services.

Pursue delinquent and overdraft accounts, including warrants and court appearances.

Execute and comply with all mandated Federal, State, and NCUA guidelines.

Initiate negotiation or workouts for all accounts. Strong listening ability.

Followed up with various lenders and customers to ensure applications and other alternatives were processed in a timely manner.

JUSTICE FEDERAL CREDIT UNION, Chantilly, Virginia 2005–2007

Home Equity Loan Processor

Independently provided support for the preparation and documentation of consumer loans; including scheduling of settlement dates.

Provided complex support for consumer and equity loans.

Knowledgeable of compliance and regulatory laws/guidelines set forth by NCUA, as well as other governing agencies to ensure all submitted applications and documentation is accurate.

Assisted and coached co-workers when necessary.

Anne Howard

Resume – Page Two

WASHINGTON MUTUAL BANK, Houston, Texas 2003–2005

Loan Processor – Consumer Lending/Equity

Extensive support in a Centralized Loan Processing environment for home equity loans. Work directly with loan officers and applicants.

Established new loan applications received for processing including review of all required documents in accordance with Federal and State Regulatory Guidelines.

Prepared and reviewed final documentation prior to final closing.

Selected as part of a special team for several “pilot” programs prior to full implementation of new regions or work process.

COASTAL BANK, Houston, Texas 2001–2003

Processor/Customer Service

Supported customers on various issues relating to personal and business accounts and provided support with co-workers and management.

Answered inquiries from customers on accounts and offered support to processors and management with various assignment/projects, including daily payment postings.

LTD FINANCIAL SERVICES, Houston, Texas 2001

Collector/Customer Service

Selected as part of the Dell project, which entailed diplomacy and assertiveness to conclude results on accounts. Established a rapport with customers.

Resolved various customer inquiries and disputes with corporate invoices, past due accounts, and any misapplied payments to avoid additional late payments.

ADDITIONAL EMPLOYMENT INFORMATION

1991 – 1995 – Mortgage Loan Processor - Texas and Virginia

5 Years with the Department of Defense – Administrative Support

5 Years with the Department of Labor – Administrative Support

EDUCATION

Graduate – Washington & Lee High School – Arlington, VA

COMPUTER SKILLS

MS Windows, Microsoft Office (Word, Outlook), Internet

KEYWORDS

Applications, data entry, loans, counselor, finance, credit, payments, customer service, lending,

mortgages, office/administrative support

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