LIANDREA MENNA

*** *. ****** ***. **** *, Tampa, FL 33609

Cell: 727-***-**** o1bg1x@r.postjobfree.com

Highly motivated, creative individual with a go-getter attitude that is proven to obtain results. Possesses strong people skills as well as verbal and written communication abilities. Five years of experience in the fields of customer service and networking in order to create long-term business relationships.

KEY COMPETENCIES

• Service-oriented

• Effective multi-tasker

• Time efficient and organized

• Team player

• Strong attention to detail

• Proficiency in MS Office and Outlook

___________________________________________________________________________________________________________

Education and Certifications

Eckerd College, B.A. in Music and Modern Languages

Bob Hogue School of Real Estate, Real Estate Sales Associate License

PROFESSIONAL EXPERIENCE

Baldwin Krystyn Sherman Partners, Tampa, FL

March 2011 – Present

Colleague Services Representative

• Liaison between the Company and outside IT department, phone and internet carriers, and all other technical service providers. Responsible for reporting all IT/technical issues, resolution coordination and follow-up with colleagues.

• Handle all incoming communication whether by phone or mail

• Handle day-to-day operations within the office

• Assist accounting department with deposits and account reconciliation

• Assist with new hires

• Organize monthly Company luncheon

• Handle colleague relations

Menna Development and Management, Inc., St. Petersburg, FL

2009 - 2011

Office Manager, Menna Development & Management, Inc.

Marketing Manager, St. Petersburg Marriott Clearwater

Office Manager:

• Acted as liaison between the Corporate Office and the Company’s four hotels

• Oversaw Corporate Office and kept Company President abreast of all daily undertakings within the Corporate Office as well as any urgent matters that need his personal attention at each hotel and acted in his stead when necessary

• Reviewed monthly reports, surveys and profit and loss statements

• Vendor bidding

• Client relations

• Submitted nominations for various awards

• Drafted emails, letters, correspondence and legal documents

• Proof-reading

• Follow-up

• Assisted in negotiating, reviewing and summarizing all contract

• Created and issued bank packages for loan procurement

• Organized and submitted data to potential investors

• Reviewed each hotel’s invoices prior to processing

• Assisted in hiring

• Worked with HR to develop Company Handbook and New Hire Paperwork

• Administered Non-Competes

• Oversaw Unemployment Claims and Hearings

Marketing Manager:

• Maintaining social media outlets

• Assisted in developing promotional material

• Networking and procuring prospective clients

• Press releases

• Secured advertising and marketing opportunities

• Event creation and management

• Arranged and conducted monthly meetings with the marketing team

• Managed subcontractors

Floral Computer Systems, Dunedin, FL

2008 - 2009

Director of Communications & Personnel

Part-time position

• Distribute promotional material

• Write and submit press releases

• Maintain contact database

• Procure prospective clients

• Create job manual for marketing position

• Assist President

Florida Gulf Coast Homes/Florida Gulf Coast Rentals & Property Management, Clearwater, FL

2005 – 2009

Real Estate Sales Associate

• Client relations

• Cold calls

• Marketing

• Scheduled showings

• Prepared documents necessary for closings

• Bookkeeping for all occupied rental properties, manually and via Quicken Property Management Software

• Prepared and filed eviction documents

BOOM! Ink, Clearwater, FL

2003 - 2003

Receptionist

• Answer and direct incoming calls

• Greet clients

• Organize files

• Maintain contact database

• Send out eBlasts

• Correspondence between past and current clients

• Pick up marketing material for clients from manufacturer

Botanica Day Spa, Clearwater, FL

2002 - 2003

Receptionist

• Answer and direct incoming calls

• Greet clients

• Organize files

• Schedule appointments

• Inventory

• Sell products

Typing Skills: 78 words per minute

COMMUNITY INVOLVEMENT

Member of the Opera Tampa Chorus

Contact this candidate