Marolyn Johnson -[ Assistant Administrator and Technical Writier

Marolyn Johnson

HM: 916-***-**** / Cell: 707-***-**** **************@*******.***

Professional detailed orientated team worker committed to creating raving fans in both external

and internal clientele seeking a permanent position that offers career growth opportunities with high earning potential. ______________________________________________________________________________

SUMMARY OF SKILLS

• Proven proficiency Microsoft Office Suites, SPIN, MACESS, Groupfacts, Right Fax, RPM (Rational Portfolio Manger)and on-line mailing systems, Remedy

• Document and update departmental processing policies and user manuals

• Developed and implemented team on-boarding orientation procedures

• Supervisory and Training experience

• Claims processing experience

• Expedite and procurement request supporting a team of 40 plus

• SharePoint administrator

• Reconcile vendor expense reports

• Monitor and facilitate queries database

• Coordinate class and exam registrations for Sutter Health staff and affiliates

• Project Time tracking administrator - Rational Project Management (RPM)

• Active participant in team/project activities and meetings

• Exam Proctor

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PROFESSIONAL EXPERIENCE

Training Coordinator, August 2007 to September 2008

River City Staffing Inc

Sutter Health University, Rancho Cordova, CA

•Launched on-boarding process for newly hired principle trainers; Pilot requests for laptops, software, log-in IDs, network drives, etc.

•Grant access to Epic SWTD training environments; activating User records within Hyperspace

•Responsible for calendaring and administrative support for team of 30 plus

•Design and initiate special projects; written proposals, surveys & off-boarding processes

•Expediter of team HD request for software, hardware and facility issues

•Scheduling and registering Sutter staff and affiliates for certification classes and exams

•Data entry of training schedule; dates, course titles, cost and Helpful hints

•Update Sutter intranet; training class dates, training tracks and certification requirements

•Responsible for recording and distributing Epic Exam Certifications

Structured Settlement, Administrative Assistant

October 2006- May 2007

INSURANCE OVERLOAD-CAMBRIDGE GALAHER

Rancho Cordova, CA

Provided office, administrative and secretarial support in fast paced multi-tasked insurance brokerage environment

•Responsible for greeting incoming clients and communicating with internal and external clients

•Updated, closed and prepared confidential files for shipping and storage

•Fielded phone inquires

•Staying in compliance with client confidentiality while collecting and recording vital information,

•Updated customers on policy status

•Liaison for the collection and application of patient, attorney, life market and MSA case managers

•Created and updated client on-line data records

Training and Documentation Coordinator

May 1998- September 2006

DELTA DENTAL OF CALIFORNIA

San Francisco & Rancho Cordova, CA

Wrote policy and procedures and the step-by-step function of system enhancements as they pertained to the end user

•Key role in automating provider look-up system resulting in 60% reduction of overtime and eventual staff reduction

•Analyzed existing functionality, proposed improvements and tested system changes

•Developed documentation supporting user friendly and time efficient method of creating and maintaining provider file system

•Provided guidelines for utilization of on-line procedural manual resulting in increased efficiency

•Trained staff in various software applications; Windows NT, Groupfacts and MACESS Eligibility and Data Entry

•Created job proficiency exams and exercises that resulted in targeted quality assurance data

•Presented new processing procedures facilitated by data show and power-point presentations

EDUCATION AND PROFESSIONAL DEVELOPMENT

.Certificate of Completion /Supervision and Management -San Francisco City College

.Certificate of Completion /Supervisor/Management & Technical Writing - Skill path seminars

.Completion of Dental Terminology course-Delta Dental of California, Rancho Cordova

.Currently enrolled in Technical Writing Certification Program - Sacramento State University

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